Operations Support Specialist

Ahola•Brecksville, OH

About The Position

The Operations Support Specialist reports to the Director of Operations and provides support to the Operations Department, including the Year-End team. This role partners with Operations leadership and senior team members to support client activities, process payroll-related tasks, complete projects, and ensure exceptional service delivery. This position provides hands-on experience in payroll operations, HCM systems, and client support while serving as a development path toward a future Client Success Partner role.

Requirements

High school diploma or equivalent required
Experience with payroll processing and/or HCM software platforms required
Strong verbal and written communication skills with the ability to build positive relationships with clients and internal teams.
Excellent organizational skills with the ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
Strong attention to detail, problem-solving skills, and the ability to research, analyze, and resolve issues independently.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Self-motivated, adaptable, and committed to continuous learning and professional development.
Ability to work both independently and collaboratively while demonstrating professionalism, accountability, and a customer-focused mindset.
Ability to maintain confidentiality and exercise discretion when handling sensitive client and company information.

Nice To Haves

payroll, HCM, or related industry experience preferred
iSolved experience preferred

Responsibilities

Provide professional phone and email support to clients, assisting with questions, requests, and general payroll-related needs.
Process payrolls, payroll adjustments, and client account maintenance activities accurately and efficiently across varying levels of client accounts.
Learn and develop proficiency in payroll system configurations, including client accruals, retirement plans, and other account setups.
Research, troubleshoot, and resolve client inquiries while meeting established service expectations and deadlines.
Review, audit, and validate payroll reports to ensure accuracy, completeness, and compliance.
Create standard and customized reports using reporting tools while performing appropriate testing and validation.
Support year-end payroll activities, including W-2 reprints, report reprints, Social Security number corrections, and other assigned projects.
Utilize CRM and payroll systems to document client interactions, maintain accurate records, and support operational processes.
Cross-train within the Operations and Distribution teams to gain a broad understanding of payroll processes, systems, and client support functions.
Participate in a structured development path designed to build the knowledge and skills necessary for future advancement into the Client Success Partner role.
Assist Operations leadership and senior team members with departmental initiatives, special projects, and process improvements.
Collaborate with internal teams to support client needs and promote operational efficiency.
Complete required training and ongoing professional development to expand knowledge of payroll, HCM technology, company products, and industry best practices.
Maintain confidentiality of client and company information while building positive, professional relationships with clients and colleagues.
Manage multiple priorities in a fast-paced environment while communicating progress, challenges, and opportunities to Operations leadership.