Logistics Dept Operations Support Specialist

Healthnet Aeromedical Services Inc•Charleston, WV

2d•Hybrid

About The Position

Operations Support Specialists (OSS) provide support for the company’s mission in a designated area. The OSS may be assigned to one or more areas within the administrative office. This position is assigned to the Logistics Department. Duties may include customer service, logistics, clerical and administrative functions, data collection, reporting, inventory, or other duties depending on the assigned area of responsibility. (Although this position is assigned to the Logistics Department, other areas of responsibility are outlined within this description since OSS incumbents may be cross-trained to assist in supporting multiple business functions.)

Requirements

High school diploma or equivalent
Strong background in the use of computer software applications, including Microsoft Office Suite products.
Valid West Virginia Driver’s License and ability to meet the company’s driver acceptability standards

Nice To Haves

Associates degree in business-related discipline
Three years or more experience with Microsoft Office Suite products.
Experience within the EMS or/and air medical/healthcare industries.
Satisfactory completion of specialty software training as required
Emergency Vehicle Operators Course, or equivalent (if operating Emergency Vehicles)

Responsibilities

Greets and directs customers and guests as they enter the administrative office
Practices exceptional telephone etiquette, taking accurate messages
Signs for packages received at the administrative office
Opens and distributes non-confidential mail
Processes incoming/outgoing facsimile transmissions
Places information into databases as required
Prepares outgoing documents and packages for mailing/shipping
Maintains a clean, neat, professional office environment, including kitchen facilities
Assists with creating and distributing identification badges
Supports and assists all administrative staff as requested
Ensures that documentation and recording of clinical and flight operations initial and recurrent education is appropriate and verifiable by appropriate local, state, federal and accrediting agencies.
Participates in education meetings in an advisory role, facilitating best practices in flight and ground team compliance with regulatory standards.
Assists with planning and implementation of clinical and related educational outreach services to customers.
Reviews team member credentials for verification and recording.
Plans and coordinates resources necessary for the delivery of instructor development programs.
Supports outreach education initiatives through delivery of planning, implementation and tracking services.
Provides clerical support within the simulation laboratories.
Communicates educational needs to the Director of Education.
Participates in committee and educational outreach activities as requested.
Performs Accounts Payable functions
Demonstrates exceptional record keeping
Protects operations by keeping financial information confidential
Liaises with vendors
Assists in scheduling and completing inbound/outbound shipments
Provides clerical support, including data entry, to the logistics department recording incoming shipments and transfers of inventory between base locations
Fills inventory orders for various locations based on par levels
Assists in maintaining accurate inventory counts at the warehouse
Assists with stocking and preparing new ambulances for patient service and retiring aging vehicles from the fleet
Couriers ambulances and supplies from one base to another as needed for effective operations
In coordination with the Logistics Manager, develop and maintain a regular schedule for efficient distribution of supplies and materials and to complete vehicle checks and inventory audits
Familiarity or willingness to learn network cabling
Travel (including overnight travel) to locations to install/troubleshoot cameras and radios
Follows standards developed by appropriate governmental bodies
Maintains a clean, neat, professional workspace
Remains available and willing to work beyond the end of scheduled shift or on unscheduled days and at any HealthNet Aeromedical Services location as required for efficient organizational operation and growth
Within the scope of his/her qualifications and experience, performs other duties as assigned
Values educational programs offered by the organization and strives to make personal education a priority. Takes ownership of educational expectations and demonstrates engagement in classes. Takes initiative in downtime to practice skills and takes initiative to seek out learning opportunities to grow beyond current role
Provides the highest quality care, delivered with concern and compassion. Constantly assessing and working to improve all components within scope of position and job function.
Accepts responsibility for own actions; doesn't place blame on others. Welcomes constructive feedback. Does quality work and completes duties timely without working around defined processes. Is committed to the wise use of company resources and strives to reduce waste or re-work
Values safety above all. Recognizes that safety is our company culture and demonstrates commitment to safety in every aspect of work. Addresses any safety hazards and if unable personally to correct, reports immediately and takes efforts to protect others from the hazard. Consistently demonstrates safe work practices designed to avoid injury and reduce exposure to illness, and demonstrates teamwork in promoting a safe, secure, and accident-free environment
Serves our patients, customers, and other healthcare and public safety professionals. Consistently exceeds expectations of those we serve. Anticipates needs and is proactive in dealing with concerns with courtesy and an appropriate sense of urgency. Identifies opportunities to improve our responsiveness to those we serve