Operations Support Specialist

AIR Communities•Denver, CO

4h•$70,000 - $80,000•Onsite

About The Position

The Specialist is a detail-oriented and analytical professional who supports day-to-day operations and project execution across a large, multi-family portfolio. This role focuses on executing tasks, solving problems, and performing analysis to support team functions. Working under the guidance of Leads and Managers, the Specialist contributes to operational efficiency by ensuring accuracy, consistency, and timely completion of work. This role is ideal for someone who is developing their analytical and problem-solving skills while gaining exposure to cross-functional operations.

Requirements

1–3 years of experience in operations, real estate, or a related field
Strong organizational and task-tracking skills across multiple workflows
High attention to detail (contracts, financial data, documentation)
Ability to manage high-volume email and follow-ups across stakeholders
Comfort working with financial data (GL, invoicing, payment tracking)
Strong communication skills (external providers + internal teams)
Ability to prioritize and manage competing deadlines

Nice To Haves

Bachelor’s degree or relevant internship/work experience preferred

Responsibilities

Own and support all administrative tasks related to property transitions (dispositions, acquisitions, management transitions)
Update provider records, banking details, and invoicing information
Coordinate completion of required provider transition documentation
Ensure all transition requirements are completed accurately and on time
Coordinate contract execution process, including sending for signature and tracking completion
Ensure all contracts are fully executed and properly stored in accordance with company policies
Retrieve and distribute contract copies to Transaction and Investment teams as needed
Support revenue reporting follow-up and issue resolution
Partner with FP&A and Accounting teams to address GL reclasses and financial discrepancies
Review reports to identify potential errors or inconsistencies
Proactively follow up with providers on outstanding payments and ensure timely resolution
Maintain accurate and organized records of contracts, financial documentation, and provider information
Ensure all documentation adheres to company standards and audit requirements
Track status of ongoing tasks (contracts, transitions, payments) across multiple stakeholders
Maintain organized systems (trackers, logs) to ensure visibility and accountability
Manage high-volume communication and follow-ups with internal teams and external providers
Identify delays, risks, or gaps in processes and escalate as needed
Work cross-functionally to resolve operational and administrative issues

Benefits

Medical, dental, vision, and life insurance options
HSA with company sponsored contributions
FSA (traditional and dependent care FSA)
Short and long-term disability paid by the company
401(K) plus company contributions of a 6% employer match
Paid Vacation
14 Paid Holidays
Paid Sick Time
Tuition Assistance Program
Commuter Benefits
Pet-Insurance
Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums
Paid parental leave of up to 16 weeks, following the birth or adoption of a child
Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more
15 hours of paid time annually to give-back to your community
Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses
25% Rent Discount available
Base salary plus annual bonus