Operations Support Specialist

FCS Financial, ACA•Jefferson City, MO

19h•$42,500•Hybrid

About The Position

Are you ready to advance your career with a respected agricultural lending institution and make a positive impact on Missouri communities? If you're proactive, friendly, detail-oriented, and passionate about customer service, this opportunity could be a great fit for you! About Us: At FCS Financial, part of the nationwide Farm Credit System, we take pride in our commitment to agriculture and our members. We provide a supportive work environment that encourages both personal and professional growth. The Role: We’re looking for a dedicated and service‑oriented professional to provide customer service and operational support to both internal and external Association customers at our Central Office in Jefferson City, Missouri. In this role, you’ll support a wide range of operational processes, assist branch staff, collaborate across teams, and serve as a key point of contact for customer inquiries and digital support needs. This position is ideal for someone who enjoys variety in their work, values accuracy, and thrives in a customer‑focused environment.

Requirements

High School diploma
2 years of related experience
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Working knowledge of the operation of a multi-line phone system
General knowledge of credit processing procedures
General knowledge of accounting practices and procedures
Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
Skill in listening and conveying awareness of a customer's problem or issue to find resolution
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in organizing material and information in a systematic way to optimize efficiency
Skill in recognizing and maintaining confidential information
Skill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.
Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

Responsibilities

Provides internal operational support to various Association functions by: Setting Up and Processing Branch PCA loan requests utilizing Salesforce, nCino, and Scorecard Underwriting. Calculates Lease payments, performs initial application processing, and provides liaison between Association lease resources and Farm Credit Leasing Administers the Associations Centralized UCC process including new filings, amendments, UCC searches and Monthly Reporting. Provides branch staff with technical support on external sites like iCounty and the Department of Revenue, including establishing credentials and resetting passwords. Performing Military Lending Act searches on the government’s website. Administers Branch PCA Paid in Full Process including release of liens and returning paid notes
Utilize various Customer contact channels to provide external customer service in support of various Association functions by: Identifying and resolving customer requests for information and action resulting from Website inquiries Providing first-line technical support of customer digital tools, including the customer portal, online banking, and the mobile app. Providing customer onboarding for new AgDirect accounts by making initial contacts, providing Association information and identifying potential opportunities. Serve as first point of contact for AgDirect’s credit team. Generally informing customers by explaining procedures, answering questions, providing information and recommending potential products and services.
Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include: Posts receipts and disbursements daily Monitors daily, monthly and year end reports to identify and resolve discrepancies Monitors Association insurance documentation to ensure procedural requirements are met
Authorizes invoices for office expenses Handles internal and external mail
Other duties as assigned to meet the needs of the organization.