Operations Support Specialist

Guardian Pharmacy Services • Knoxville, TN

3d

About The Position

Extraordinary Care. Extraordinary Careers. With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. East Tennessee Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Knoxville, Tennessee. Why East Tennessee Pharmacy Services? We're reimagining medication management and transforming care. Who We Are and What We're About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Under general supervision, the Operations Support Specialist performs administrative and/or operational tasks in support of the day-to-day operations of the pharmacy. Attributes Required: Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation Relational - ability to build relationships with business unit management and become “trusted advisor” Strategy and Planning - ability to think ahead, plan and manage time efficiently Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level Team Oriented - ability to work effectively and collaboratively with all team members

Requirements

• High School Diploma or GED required
• Pharmacy Technician license/certification/registration (per state requirements)
• 2+ years of related experience
• Advanced computer skills ; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Ability to work flexible hours

Responsibilities

• Perform a variety of administrative tasks and/or operational support activities to optimize workflow operations.
• Respond to inquiries related to daily activities of work area, and act as a liaison between assigned work area and internal or external contacts to communicate appropriate information.
• Organize and prioritize tasks in order to complete assigned work based on direction from Supervisor. Update Supervisor on status accordingly.
• Serve as a resource for the assigned functional area answering questions and providing general information or follow-up as needed
• Assist in problem resolution through knowledge of policy, procedure and practice
• Perform other department-specific duties and other assignments as appropriate
• Ensure customer service standards are met for the facilities and patients we service
• Work collaboratively with other supervisors/functional areas ensure smooth and efficient workflow.
• Other essential functions and duties may be assigned as needed

Benefits

• Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
• Competitive pay
• 401(k) with company match
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Paid holidays and sick days
• Generous vacation benefits based on years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED