Operations Support Specialist
About The Position
Great maintenance keeps aircraft in the air—but great operational support keeps everything on course. As a fast-growing aviation MRO known for quality workmanship and exceptional customer satisfaction, we’re looking for an Operations Support Specialist to help keep our operations running smoothly behind the scenes. From billing and warranty programs to work order coordination, this role plays a key part in ensuring every job is completed accurately, efficiently, and on schedule. Join our team today! The Operations Support Specialist provides day-to-day operational and administrative support for billing, warranty processing, customer program coordination and work order management. This role ensures accurate data processing, supports customer communication, and assists with financial and operational tracking to maintain efficient workflow and high service standards.
Requirements
- Associates or Bachelor’s degree in Business Finance, Aviation Management, or related field preferred.
- 2+ years of experience in billing, credit management, or program coordination, preferably within an aviation or MRO environment.
- Strong working knowledge of OEM maintenance programs and customer service protocols.
- Proficiency in ERP systems and Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- High level of integrity and commitment to confidentiality.
Responsibilities
- Assist with preparation, review, and processing of invoices for OEM maintenance programs, and service events.
- Verify billing accuracy by reviewing supporting documentation, pricing, and work order details.
- Support tracking and follow-up of outstanding invoices and credits.
- Assist with resolving billing discrepancies and routing issues to appropriate teams.
- Support work order setup, updates, and close-out processes.
- Assist with quoting preparation and pricing data entry.
- Maintain accurate program and customer records in Corridor.
- Prepare and deliver monthly processing statistics, aging reports, and financial trend analysis to management.
- Coordinate with Customer Support, Finance, and Operations teams to ensure accurate order processing.
- Assist with preparation and submission of warranty claims to OEMs and suppliers.
- Track warranty claim status and maintain documentation records.
- Communicate with internal departments to gather required warranty information.
- Support follow-up activities to ensure timely claim resolution.
- Serve as a support contact for customer billing and program-related inquires.
- Maintain organized documentation and ensure compliance with company procedures and ISO requirements.
- Assist with preparation of operational and financial reports.
- Support month-end close activities as assigned.
- Follow established billing, warranty, and operational procedures.
- Identify process improvement opportunities and communicate recommendations to leadership.
- Ensure use of current company forms, systems and documentation standards.
- Maintain confidentiality of customer and financial data.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional growth and development.
- A dynamic, supportive team culture that values innovation and collaboration.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
