Operations Support Specialist

Glacier Bancorp, Inc.•Yuma, AZ

About The Position

Join one of the best banks in Arizona! Foothills Bank has been on the list of Top Companies to Work for in Arizona for 4 years in a row! Learn More About Our Recognitions! Provides direct, high quality, timely support to customers by telephone, mail and email to address their needs or concerns; and process ACH and debit cards, courtesy pay, nsf and return items, periodic payments, and wire transfers in an accurate and timely manner. Review of BSA, CIP, ADD, CDD, EDD and OFAC Reports.

Requirements

High school degree or GED required.
Two to five years of similar or related banking experience, including time spent in preparatory positions.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
Ability to work both independently and in a team environment.
Ability to understand and follow complex written and oral instructions.
Ability to communicate effectively verbally and in writing.
Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.

Responsibilities

Process ACH credits and debits, returned deposits, adjustments from check card processors, post payroll checks, etc. into customer accounts daily to ensure credits are available and debits are paid or returned, and accounts are current and minimize loss potential.
Setup ACH origination’s from/to our customer’s accounts from/to another financial institution to transfer their funds accurately and timely as they have requested.
Review of BSA, CIP, ADD, CDD, EDD and OFAC Reports.
Distribute exception reports to applicable division staff for corrective action.
Follow-up to assure corrections are made.
Initial CTR exemption and annual reviews, MSB reviews and revocations.
ATM holder reviews
Assure OFAC reviews are completed for new accounts and division transactions
Prepares monthly reports and BSA Status Reports, send to COO to present at FHB Board Meeting
Verify and approve wire assignments.
Assist GBCI in posting domestic and international wire transfers from one financial institution to another to ensure that customer’s funds are transferred accurately and timely.
Receive and respond to customer and branch staff requests to resolve account inquiries and issues to resolve concerns efficiently and to the customer’s satisfaction.
Post checks to customer’s accounts and return inaccurate checks to the debiting financial institution to assure that only correct items are posted to the customer’s account.
Close negative accounts (checking and savings) accounts when more than 60 days delinquent to stop further activity on the account and initiate a third-party delinquent notice.
Regular and predictable attendance is an essential function of this job.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.