Operations Support Specialist

Citi•San Antonio, TX

About The Position

Handling Account Maintenance/Servicing requests for Retail Bank CDs, MMA/CD Pricing Rate Adjustments, Inactive Accounts, Reg O and Privacy processes. Adhering to strict laws and regulation governing Regulation O, Regulation P (CCPA/CPRA, CAN-SPAM and TCPA) and Regulation DD. Communicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Ability to work unsupervised and apply problem solving capabilities
Working knowledge of Aspen, Eclipse/RSM, G360, IEWA, NCIS, Tabster and Complaints Management systems
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
High School diploma or equivalent

Responsibilities

Handling Account Maintenance/Servicing requests for Retail Bank CDs
MMA/CD Pricing Rate Adjustments
Inactive Accounts
Reg O and Privacy processes
Adhering to strict laws and regulation governing Regulation O, Regulation P (CCPA/CPRA, CAN-SPAM and TCPA) and Regulation DD
Communicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators
Providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed