Operations Support Specialist

The Inland Real Estate Group of Companies•Oak Brook, IL

1d•$85,000 - $100,000

About The Position

The Operations Support Specialist serves as a technical and analytical resource supporting the Vice President Operations Support in managing the company’s core operational systems, reporting platforms, and process automation initiatives. This role functions as a subject matter expert for the company’s Facility Management System (FMS) and other integrated operational platforms. The Specialist provides direct support to field and corporate teams, ensuring systems operate effectively, data remains accurate, and users receive timely assistance when issues arise. The position also plays a key role in implementing improvements, standardizing processes, and helping the organization leverage technology to enhance efficiency, accuracy, and performance across the portfolio.

Requirements

Bachelor’s degree in Business Administration, Information Systems, or a related field; equivalent experience may be considered.
5+ years of experience supporting operational systems, data analytics, or process improvement in a multi-site organization (self-storage or retail preferred).
Proven ability to troubleshoot system issues, manage integrations, and implement process automation.
Experience collaborating with IT and vendors on system maintenance, configuration, and enhancement projects.
Strong technical proficiency with Facility Management Systems (FMS) and related operational platforms such as call center, communication, revenue management, customer experience, and business intelligence systems.
Advanced data management and reporting skills using business intelligence tools and Excel (including Power Query and DAX).
Familiarity with API integrations, data governance, and workflow automation.
Excellent analytical, problem-solving, and communication skills.
Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Responsibilities

Serve as the operational lead and subject matter expert for the company’s Facility Management System (FMS) and other core operational platforms.
Provide real-time support to field and corporate users by diagnosing and resolving technical or process-related issues.
Collaborate with IT and vendors to manage configurations, permissions, updates, and new feature rollouts.
Maintain documentation of system settings, workflows, and troubleshooting procedures to ensure consistency and continuity.
Develop and maintain dashboards and reports to monitor operational KPIs such as occupancy, net rentals, and revenue performance.
Conduct data validation and reconciliation to ensure information integrity across systems.
Partner with business leaders to interpret data and identify actionable opportunities for operational improvement.
Identify and implement automation opportunities using workflow and business process tools to improve efficiency and reduce manual work.
Support the design, testing, and rollout of new system integrations and operational enhancements.
Assist with the documentation and standardization of key operational processes.
Partner with Operations, Accounting, HR, Marketing, and IT teams to align technology and reporting solutions with business goals.
Participate in acquisition integrations and system transitions, ensuring new sites are set up accurately and in compliance with Devon standards.
Provide guidance to Regional Directors and field leadership on system usage, reporting, and troubleshooting.