Operations Support Specialist III

Intervention•Henderson, CO

10d•Onsite

About The Position

Completes a variety of administrative tasks to support program operations, such as processing client intakes, maintaining client data, and preparing reports and billing. Support, promote and adhere to the mission, values and Code of Conduct of Intervention Inc. Regular and predictable attendance. Attend required trainings and meetings; apply skills and knowledge. Drives personal car to other sites as required, including in adverse weather. Provide support to administrative support staff and management, such as maintaining and collecting basic employee HR information, maintaining and order supplies, or other tasks Complete variety of administrative tasks as directed. Attend and take minutes for weekly staff meetings. May update waitlist, ensuring it is timely and accurately. May ensure close out and audit of client files and maintain terminated client filing system. Create and deliver residential client files for Main office timely. Manage and update client information in databases systems timely and accurately. Schedule new hires to be fingerprinted within 30 days of hire, follow-up and ensure is completed. Submit results to HR. Submit applicant background request information to CCIB and forward results to hiring manager and HR. Schedule clients for photographing and fingerprinting twice a month (site dictated). Track client terminations to coordinate new client intakes. Verify client location and sentencing information using various databases. May create and issue client IDs. May upload MITTS in ETRAC, open timeline, and if applicable, flag VRA. Enter client sentencing information and other client information into ETRAC. Manage and update client information in the ETRAC and CCIB database systems timely. Communicate intake information to staff and stakeholders. Schedule and coordinate new resident intakes with the Department of Corrections and the County jail. Coordinate information and prepare a variety of reports such as statistical, vendor, billing and/or client information timely and accurately. Carry out all duties/responsibilities in accordance with Company values, policies and procedures, applicable laws and contractual obligations. Maintain confidentiality of client and company information. Reflect Intervention Inc.s’ commitment to treating all persons with dignity and respect.

Requirements

Associate's degree (AA) or equivalent from accredited two-year college or technical school.
2 years experience and/or training; OR equivalent combination of education and experience.
Ability to enter data, generate reports and create communications from variety of software programs and databases including Microsoft Office suite
Ability to operate multi-line telephone system
Ability to communicate effectively both verbally and in writing
Ability to remain calm in stressful situations
Knowledge of the cultural and socioeconomic characteristics and appropriate techniques and practices for the client population.
Ability to interact effectively as a team member and independently with Company staff, stakeholders, and with diverse client base.
Must pass background check and have ability to access to state criminal databases
Valid drivers license preferred

Nice To Haves

Pay incentive for bilingual (Spanish/English)

Responsibilities

Support, promote and adhere to the mission, values and Code of Conduct of Intervention Inc.
Regular and predictable attendance.
Attend required trainings and meetings; apply skills and knowledge.
Drives personal car to other sites as required, including in adverse weather.
Provide support to administrative support staff and management, such as maintaining and collecting basic employee HR information, maintaining and order supplies, or other tasks
Complete variety of administrative tasks as directed.
Attend and take minutes for weekly staff meetings.
May update waitlist, ensuring it is timely and accurately.
May ensure close out and audit of client files and maintain terminated client filing system.
Create and deliver residential client files for Main office timely.
Manage and update client information in databases systems timely and accurately.
Schedule new hires to be fingerprinted within 30 days of hire, follow-up and ensure is completed.
Submit results to HR.
Submit applicant background request information to CCIB and forward results to hiring manager and HR.
Schedule clients for photographing and fingerprinting twice a month (site dictated).
Track client terminations to coordinate new client intakes.
Verify client location and sentencing information using various databases.
May create and issue client IDs.
May upload MITTS in ETRAC, open timeline, and if applicable, flag VRA.
Enter client sentencing information and other client information into ETRAC.
Manage and update client information in the ETRAC and CCIB database systems timely.
Communicate intake information to staff and stakeholders.
Schedule and coordinate new resident intakes with the Department of Corrections and the County jail.
Coordinate information and prepare a variety of reports such as statistical, vendor, billing and/or client information timely and accurately.
Carry out all duties/responsibilities in accordance with Company values, policies and procedures, applicable laws and contractual obligations.
Maintain confidentiality of client and company information.
Reflect Intervention Inc.s’ commitment to treating all persons with dignity and respect.