Operations Support Specialist I

CADEX•Maple Grove, MN

1d•$19 - $0•Hybrid

About The Position

Join Our Team as a Hybrid Operations Support Specialist! Are you organized, detail-oriented, and passionate about keeping operations running smoothly? At Cadex, our Operations Support Specialists play a critical role in supporting both our 1st and 3rd Party business lines by managing customer communications, coordinating documentation, generating client reports, and ensuring our teams have the information they need to succeed. If you enjoy a fast-paced environment where no two days are the same, thrive on multitasking, and take pride in delivering exceptional support, this is the opportunity for you. Join a collaborative team that values accuracy, professionalism, continuous improvement, and growth while offering the flexibility of an office or hybrid work environment. Apply today and become a key part of our operational success! OBJECTIVE The role of the Operations Support Specialist is to perform operational tasks to support 1st and 3rd Party business lines. This role will include but is not limited to inbound email support, generating standard client reporting, document retrieval and storage, and mailroom support.

Requirements

Proficient in navigating computer software and MS Office
Time management and organization skills
Problem solving skills
Proficient communication and comprehension skills, including professional written and telephone communication
Basic mathematical skills
Basic telephone and calculator skills
High School Diploma or general education degree (GED) and 1 – 3 years’ experience in a clerical, office, or administrative role
Fluency in the English language.

Responsibilities

Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses.
Manage customer communications, including document requests, proof of payments, and account updates.
Support the collections team by providing timely information and accurate system documentation.
Access client systems to retrieve and archive documents for agent ticketing and filing purposes; update customer accounts and provide requested documentation directly to customers.
Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action.
Prepare and distribute routine client reports in accordance with established schedules and requirements, ensure all reports include appropriate backup documentation and supporting correspondence to provide context and a comprehensive overview of account activity; collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients.
Provide backup support to the mailroom, including but not limited to printing and mailing physical letters, legal documents, and affidavits, as well as preparing printed materials for client presentations.
If assigned, prepare and distribute daily attendance reports to designated Cadex personnel to support departmental planning and the reassignment of responsibilities as needed to ensure operational coverage.
Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution.
Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance.
Continuously seek opportunities for process improvement and propose ideas.
Perform general administrative support as needed, including data entry and documentation handling.
Foster effective communication and collaboration between countries and cultures within all regions.
Assist in Operation support project work as required.
Act as backup to other members of the Operations Support Department.
Maintain a high level of professionalism and confidentiality with all information entrusted with.