Operations Support Specialist I

City of Jacksonville Beach•Jacksonville Beach City Hall, FL

1d•Onsite

About The Position

This position performs skilled technical and administrative work in a wide variety of functions in support of the efficient operations of the assigned department. Work is performed under the regular supervision of a department supervisor. Work will be specialized according to the assigned department. The following essential job functions are representative of the type of tasks that may be performed on a daily basis.

Requirements

A high school diploma or equivalent
Three years of experience in office work
Using Microsoft Office applications
General knowledge of standard office practices, procedures, equipment, and office assistance techniques.
General knowledge of the organization and functions of the City.
Thorough knowledge of business English, spelling, grammar, composition, and math.
Thorough knowledge of Microsoft Office Suite and other relevant software applications.
Strong organizational skills and attention to detail.
Strong analytical skills and ability to interpret data effectively.
Excellent communication and interpersonal skills.
Ability to maintain office records and to prepare accurate reports from file sources.
Ability to learn and adapt in a fast-paced environment.
Ability to perform and organize work independently.
Ability to follow detailed work procedures.
Ability to understand and follow oral and written directions.
Ability to establish and maintain effective working relationships with coworkers, associates, and the public.
Ability to work independently and collaboratively in a team environment.

Nice To Haves

Supplemental courses in computer applications, business administration, or accounting are preferred and may substitute for one year of experience.

Responsibilities

Provides administrative support, including data entry, filing, and responding to inquiries from internal and external stakeholders.
Assists in the preparation of reports, presentations, correspondence, and other communication materials related to departmental activities.
Collaborates with team members to identify opportunities for process improvements and efficiency enhancements.
Interacts with customers, contractors, vendors, and citizens, answering questions, and resolving issues.
Operates standard office, personal computer, and related equipment.
Assists with project management activities, including scheduling, budget tracking, and resource allocation.
Develops and maintains databases and spreadsheets to track and analyze data.
Reviews a variety of data for accuracy, completeness, and conformance to established standards and policies.
Analyzes operational data and generates reports to support decision-making and performance monitoring.
Coordinates work orders and service requests, ensuring timely completion and adherence to quality standards.
Operates radio dispatching and follows up on work order status as assigned.
Provides technical support and assistance to field personnel as assigned.
Performs related tasks as required.