Operations Support Specialist I

Bellco Credit Union•Greenwood Village, CO

9d•$26 - $27•Onsite

About The Position

Bellco Credit Union is a local not-for-profit organization established in 1936, dedicated to serving its members and communities. Bellco is recognized for its exceptional employee benefits and commitment to staff development, aiming to cultivate expert financial-service ambassadors. The Operations Support Specialist I role is integral to maintaining the integrity of the credit union's records, both physical and electronic, ensuring efficient operations and member satisfaction.

Requirements

High School Diploma or equivalent.
Six months’ experience in general office support or records management, or six months of experience with Bellco Credit Union in lieu of records experience.
Manual dexterity to input data on a keyboard.
Visual ability to interpret data.
Effective communication skills in person and in writing to all levels of employees.
Deductive reasoning skills.
Extreme attention to detail to minimize risk with member and credit union data.
Ability to tactfully question or actively listen to employees to determine specific needs.
Ability to perform mathematical calculations with speed and accuracy.
Ability to multitask and perform with frequent interruptions.

Responsibilities

Ensuring the proper application of principles and practices of paper and electronic records maintenance and archiving.
Maintaining, protecting, and retrieving the credit union’s documents.
Accurately scanning and indexing all documents.
Researching documentation needed for internal and external member requests, summons, subpoenas, etc.
Completing Member Connect requests.
Processing account deposits, loan payments, and withdrawals, as well as fee processing in accordance with SLAs.
Assisting in monitoring and administering the records management program.
Researching, analyzing, and resolving cView requests.
Completing mailed-in deposits, loan payments, and withdrawals.
Scanning daily incoming mail to the appropriate imaging application for S3 retrieval.
Scanning and/or uploading daily incoming loan documents, member documents, and branch documents.
Processing research associated with summons, subpoenas, etc.
Completing Card Stock requests from branches and assisting with monthly audits.
Reviewing branch balancing reports for accuracy and reporting discrepancies.
Sorting and filing Branch and ATM batch checks, and shredding according to established guidelines.
Proactively supporting corporate and departmental goals.
Performing other related duties as assigned by management.
Being available to work as scheduled and reporting to work on time.
Being willing to accept supervision and work well with others.
Complying with all organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
Fostering an inclusive workplace where diversity and individual differences are valued.
Adhering to safe working practices and following all organizational safety policies and procedures.
Demonstrating compliance with all state, federal, and regulatory agency requirements.
Ensuring strict confidentiality of all records and PII.