Operations Support Services Associate I
About The Position
Americo is hiring a full-time Operations Support Services Associate I to join our expanding team! The hours for this position are Monday – Friday, 8:00 AM – 5:00 PM, on site at our downtown Kansas City, MO office location. The Operations Support Services department is responsible for indexing incoming documents, managing policy archive requests, processing return mail, updating policyholder information, and supporting lost policy searches. This role supports multiple internal business units and plays a key role in ensuring accurate document handling, data maintenance, and administrative processing within established guidelines and service level expectations.
Requirements
- Demonstrated independent problem-solving abilities.
- Detail-oriented with strong attention to accuracy and deadlines.
- Ability to prioritize tasks effectively with competing deadlines.
- Computer proficiency with willingness to learn new systems.
- Strong organizational skills.
- Typing speed of at least 40 words per minute.
- Ability to work effectively in a team environment.
- Bachelor’s degree or equivalent combination of education and relevant experience.
Nice To Haves
- Prior experience in insurance, financial services, or operations support.
- Experience working with document management or workflow systems.
Responsibilities
- Index all incoming correspondence and route to appropriate business areas.
- Document and sort incoming checks for proper processing.
- Update policyholder and agent information across administrative systems.
- Process returned mail and support address updates as needed.
Benefits
- Competitive pay
- Robust bonus program
- Comprehensive, paid training program
- Generous paid time off (accruing monthly, increasing with tenure, over three weeks annually)
- 11 paid company holidays
- Maternity and parental leave program
- Paid STD and LTD
- PPO and HDHP medical plan options
- HSA and FSA eligibility
- Dental coverage
- Vision coverage
- Company paid life insurance
- Disability coverage
- Confidential EAP
- Wellness program
- Comprehensive health resources
- Corporate fitness discounts
- 401(k) plan with employer matching
- Tuition reimbursement programs
- Paid parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
