Operations Support Representative

Purolator•Edmonton, AB

2d•CA$26•Onsite

About The Position

As Canada’s leading integrated freight, package, and logistics provider, Purolator has been helping promises get where they need to be for more than 60 years. The journey starts with our people. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. This role is part of a national organization that plays a meaningful role in the lives of all Canadians.

Requirements

Customer service orientation
Ability to problem solve
Excellent in relationship building
Experience and adaptation to using technology
Excellent communication skills
Takes personal responsibility and accountability for actions and situations
3-12 Months Customer Service Experience preferred
3-12 Months Retail Experience preferred
3-12 Months using technology/ POS system Experience preferred
Ability to lift 70lbs./stand for 3 hour intervals
Professional communication skills: oral communication (telephone and in person); Written communication; and listening skills
Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
Experience working in a environment with safety standards an asset
Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

Nice To Haves

Experience working in a team environment and independently an asset

Responsibilities

Enter billing and shipping data and reconciles Chain of Signature (COS) documents.
Prepare, collect, track, and store courier documentation.
Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness.
Prepare the Red bin to be sent to the Hub in the evening.
Complete administrative functions.
Track 407 transponder usage logs to ensure all transponders are returned.
Prepare reports for managers to ensure accuracy.
Test and maintain an inventory of replacement batteries for handheld package scanners.
Replace consumed batteries.
Send malfunctioning scanners for repair to external repair vendor.
Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors.
Serving our customers in the most efficient and courteous manner on the telephone and in person.
Up-selling and cross selling Corporate Products and Services.
Handling customer complaints and inquiries.
Working to resolve problem shipments.
Working to resolve equipment and technology challenges.
Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service.
Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners.
Building a positive relationship with customers.
Building a positive relationship with key contacts – Vendors, building tenants, etc.
Assisting customers with shipping details and account challenges.
Loading, scanning, logging and calling resolution freight.
Cash reconciliation including deposits, key control.
Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing.
Listening to customers and key partners.
Communicating to customers and key partners in a positive manner.
Compliance to all Corporate Polices and Procedures (including uniforms).
Adhering to all Safety Standards.
Being on time/attendance.
Living the Purolator Values.
Representing the Purolator Values to Customers and key partners and, other duties as assigned by management.