Operations Support Representative

OneMain Financial • London, KY

1d • Onsite

About The Position

OneMain Financial is currently seeking qualified candidates to fill the open Operations Support Representative role with the Back Office / Special Handling (BOSH) team. This position will support back-office functions including customer correspondence via e-mail and physical mail, account transactions such as fee removal, transaction reversals, account close of small balances, cutting physical checks to customers, and processing transactions or physical checks to support payment of creditors for debt consolidation loans. This role is responsible for account review, research, appropriate documentation, and special handling per company policy and state and federal guidelines. A solid understanding of policy and procedures, CLASS and ELF knowledge, organization, time management, attention to detail, and strong communication skills are required for this role. In the Role Review, maintenance, document, and decision accounts adhering to published procedures. Communicate with various departments and branch offices on various account related topics. Manage incoming/outgoing physical mail, Document Queue Management (DQM), Service Manager, Scanning, and various email boxes. Completion of requested account monetary transactions. Support newly originated loans by paying off prior creditors as part of debt consolidation. Researching a variety of account related issues Escalate accounts as needed. Reporting monthly data to senior management Reviewing and processing accounts for special handling (i.e. POA, C&D, and written third party authorizations, etc.) Completing Ad-Hoc reviews as assigned by management. Ensuring assigned tasks are completed in a timely and accurate manner. Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies Record daily productivity. Maintaining a positive workplace environment Assist with additional Back Office/Special Handing teams and processes when necessary (Allonges, Affidavits, Payment Processing, Account charge off processing, Debt Sales execution, Borrower’s Assistance execution, etc.) Perform Other Duties as assigned by Back Office/Special Handling leadership.

Requirements

• High School Diploma or GED
• 1 (One) or more year(s) in financial services
• Basic proficiency of Microsoft Office
• Knowledge of systems and primary job functions

Nice To Haves

• CLASS and ELF knowledge

Responsibilities

• Maintenance, document, and decision accounts adhering to published procedures.
• Communicate with various departments and branch offices on various account related topics.
• Manage incoming/outgoing physical mail, Document Queue Management (DQM), Service Manager, Scanning, and various email boxes.
• Completion of requested account monetary transactions.
• Support newly originated loans by paying off prior creditors as part of debt consolidation.
• Researching a variety of account related issues
• Escalate accounts as needed.
• Reporting monthly data to senior management
• Reviewing and processing accounts for special handling (i.e. POA, C&D, and written third party authorizations, etc.)
• Completing Ad-Hoc reviews as assigned by management.
• Ensuring assigned tasks are completed in a timely and accurate manner.
• Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies
• Record daily productivity.
• Maintaining a positive workplace environment
• Assist with additional Back Office/Special Handing teams and processes when necessary (Allonges, Affidavits, Payment Processing, Account charge off processing, Debt Sales execution, Borrower’s Assistance execution, etc.)
• Perform Other Duties as assigned by Back Office/Special Handling leadership.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED