Operations Support Representative - De Pere, WI

WEL Companies•De Pere, WI

2d•Onsite

About The Position

As an Operations Support Representative, your primary task will be planning of trucks and loads on the weekends during your shift. You will also be doing general dispatch functions to communicate with the drivers and customers through written and verbal communication. This is a fast-paced position and requires the ability to make quick and accurate decisions.

Requirements

High School Diploma or equivalent; required
1 plus years of experience in the transportation industry.
Knowledge of Microsoft Office software products and Windows.
Ability to learn and use proprietary software.
Advanced keyboarding skills.
Excellent oral and verbal communication skills.
Experience working in a team environment.
Strong attention to detail.
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - normal

Nice To Haves

Associate degree (Logistics, Business Management, or relatable field); preferred
AS400 experience; a plus

Responsibilities

Provide direction to drivers to ensure excellent customer service.
Plan equipment and loads.
Communicate via email, cell phone, and IM systems to both drivers and customers.
Monitor and track driver performance to ensure on-time delivery and safe driving practices.
Create load routes.
Communicate with drivers to provide dispatch information, support, guidance, and address any issues that may arise during their trips.
Proactively identify and resolve operational issues, such as delays and mechanical malfunctions to minimize disruptions and maintain service quality.
Analyze data and reports to ensure FDA food safety, fuel efficiency, and overall fleet performance.
Collaborate closely with dispatchers to coordinate driver assignments, track shipments, and update delivery schedules as needed to meet customer demands and operational targets.
Serve as the primary point of contact for customer inquiries after hours, providing timely and accurate responses to address concerns, resolve issues, and maintain high levels of customer satisfaction.
Other duties as assigned.