Operations Support Representative - BOSH

OneMain Financial•London, KY

13h•Onsite

About The Position

The Operations Support Representative Senior supports Back Office / Special Handling (BOSH) functions across the enterprise, with a primary focus on delinquency-related activities including Charge Off, Settlements, Borrowers Assistance, and administrative account maintenance. This role is designed to allow team members to perform multiple BOSH functions based on business needs, volume, and priorities while ensuring accuracy, compliance, and timely completion of work. A strong understanding of policies and procedures, attention to detail, adaptability, and the ability to work across multiple systems and workstreams are essential for success in this role. OneMain Financial is a leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, the company has helped people get the money they need today and reach their goals for tomorrow through a growing suite of personal loans, credit cards, and other products. The team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and the company. OneMain is committed to an inclusive culture, career development, and impacting the communities where they live and work.

Requirements

High School Diploma or GED required
Proficiency with Microsoft Office (Excel, Word, Outlook, Adobe PDF)
Strong organizational, time management, and multitasking skills
High attention to detail with a focus on accuracy and compliance
Effective verbal and written communication skills
Ability to adapt quickly to new processes, systems, and shifting priorities
Ability to manage multiple concurrent workstreams and meet deadlines
Availability to work based on business needs, including potential extended hours, weekends, or holidays

Nice To Haves

Financial services, lending, operational support, or customer service experience preferred

Responsibilities

Support delinquency-related processes including Charge Off, Settlements, Modifications, Deferments, and Close Short activities in accordance with policy and regulatory requirements.
Review, decision, and process accounts requiring special handling (e.g., POA, C&D, deceased accounts, third‑party authorizations).
Process account maintenance tasks such as payment adjustments, reversals, maturity date updates, and related documentation.
Manage and support mailroom, document intake, DQM, OneExchange, scanning, and customer service email queues as assigned.
Review and analyze account data and reports across multiple systems (e.g., CLASS, ELF, DVI) to determine eligibility, accuracy, and next steps.
Prepare and process required documentation including Affidavits, Allonges, Settlement letters, and other account‑related correspondence.
Communicate with internal departments and branch locations to resolve account issues and ensure timely completion of requests.
Ensure adherence to state and federal compliance requirements, operational risk controls, and company policy.
Complete ad‑hoc reviews and additional BOSH tasks as assigned by management.
Accurately track productivity and maintain a positive, collaborative work environment.