Thibodaux Operation Support Onsite Specialist

PROFESSIONAL FINANCE CO INC • Thibodaux, LA

2d • $16 - $18 • Onsite

About The Position

Professional Finance Company (PFC) is seeking an Operations Support Onsite Specialist to join our team at Thibodaux Regional. In this role, you will manage patient accounts while providing clerical and administrative support, serving as a key liaison between PFC and Thibodaux Regional. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering professional and timely service.

Requirements

• Strong communication and interpersonal skills
• Excellent spelling, grammar, and attention to detail
• Professional phone presence and customer service mindset
• Strong organizational and time management skills
• Ability to multi-task and prioritize in a fast-paced environment
• Dependable, professional, and team-oriented
• High School Diploma or GED required
• Minimum of 1 year of experience in a professional office environment

Nice To Haves

• additional education preferred

Responsibilities

• Handle inbound and outbound patient calls in a professional and courteous manner
• Educate patients on their accounts and assist with resolving questions or concerns
• Set up and document payment arrangements
• Respond to CRP inquiries and reconcile payment plan agreements (PPAs)
• Process insurance forms accurately
• Record and maintain patient payment information
• Resolve account holds and support account maintenance
• Assist walk-in patients with account inquiries and resolution
• Manage assigned inventory and complete additional administrative tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED