OPERATIONS SUPPORT MANAGER

Compass Group•New York, NY

1d•Onsite

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA. This position is responsible for providing hands-on facility support, overseeing light maintenance activities, managing vendors, and handling financial obligations. This role contributes to the overall success of on-site ESFM operations by demonstrating professionalism and effective communication with clients, vendors, and internal stakeholders.

Requirements

Minimum of 5 years of related experience as a hands-on facility or light maintenance coordinator in an office or similar environment.

Nice To Haves

Plumbing, electrical, or HVAC certification preferred.

Responsibilities

Perform and oversee light maintenance duties across the facility.
Supervise and coordinate maintenance services, repairs, and janitorial operations.
Manage subcontractor procurement and ensure timely, safe completion of repairs.
Develop, maintain, and track the annual Preventive Maintenance (PM) schedule.
Prioritize and oversee all facility-related work as needed.
Manage operational budgets and monitor expenditures.
Implement corrective actions when variances occur.
Maintain an out-of-scope work log and manage approval processes for additional expenditures.
Supervise assigned staff, including hiring, payroll administration, work assignments, scheduling, and performance evaluations.
Provide technical guidance and assist with troubleshooting utilities-related issues.
Lead team meetings and maintain clear communication with the ESFM team and Client.
Manage employee overtime and leave in compliance with company policies.
Conduct monthly safety audits and ensure corrective actions are completed.
Ensure compliance with all safety regulations, training requirements, and company standards.
Compile information for weekly and quarterly Client presentations.
Manage the CMMS portal by assigning, tracking, and closing work orders.
Approve site invoices and submit monthly expense reports.
Keep Client teams informed of all safety matters, repairs, and work progress.
Develop and maintain daily activity logs and conduct regular meetings to review work status.
Manage Client audits, ensure documentation is prepared, and communicate requirements to cleaning staff.
Attend all required Client and site meetings on time.
Adhere to all ESFM policies and procedures.
Avoid personal gain from client interactions and comply with management directives.
Ensure ESFM rules and regulations are consistently followed on site.