Operations Support Manager

Amentum•Lansing, MI

2d•$135,000•Hybrid

About The Position

Amentum is looking for an experienced maintenance-related Operations Support Manager to focus on new client business startups and the Commercial group technical training program. This role involves coordinating transition activities to meet contractual timelines, engaging stakeholders during new client business startups, and administering the Amentum Commercial Technical Training program. Additionally, this position will provide supplemental leadership support to site operations teams at multiple client locations.

Requirements

Bachelor’s Degree – Business or Technical
Ten Plus (10+) years of experience in a Commercial setting in maintenance or similarly related disciplines
Facility and Process maintenance core background
Technical training program knowledge
Knowledge of skilled trades and other discipline technical knowledge requirements and associated skill sets
Some level of Instructional Design, Training Instructor, or other similarly related experience and/or education
Facility and/or process maintenance core background
Knowledgeable of HVAC, Mechanical, Electrical, Pneumatic, Robotics, Controls, etc.
Knowledgeable of training systems, programs, assessments, both hands on, in classroom, and virtual
Experience managing maintenance teams and providing maintenance services
Experience using a variety of office software, including: MS Word, MS Power Point, MS Excel, MS Share Point, and MS outlook
Must be able to learn new systems and applications
Ability to work effectively and efficiently in a team environment and relate well to others
Ability to manage individual workflow effectively and improve processes when necessary
Ability to communicate clearly and effectively with coworkers both in written and verbal communications
Ability to show initiative and commitment to the company’s goals
Ability to readily adapt to changing requirements
Strong commitment to performing and producing at the highest level of quality at all times

Nice To Haves

Articulate 360 or similar learning development tools
SCORM knowledge and familiarity
OSHA training requirements
Maintenance Manager or Supervisory background
Technical maintenance skills and experience/background

Responsibilities

Research, review, analyze and interpret all responsive information for contract awards.
Prepare management reports, reviews, and documents for internal and external use.
Coordinate new business startup activities from a prescribed plan with internal functional group owners and clients.
Travel to client locations to assess contractual process or facility maintenance responsibilities and physically start up maintenance services to agreed-upon scope.
Administer the company LMS online technical training system, technical skills assessments, assign and monitor training requirements, and develop online training process courses using 3rd party software packages from documents and video.
Manage training records and training certificates.
Develop and deliver additional instructor-led and online self-paced training.
Travel to client sites to support Amentum site operations teams from different leadership perspectives.
Work in a fast-paced environment requiring handling multiple tasks and adapting to changing priorities, schedules, and budgets.
Work independently as part of an integrated team, displaying high self-motivation and integrity.
Maintain an exceptional level of organization and time management skills.
Be available occasionally on nights and weekends to accommodate operational needs.
Draft and submit standard reports (weekly, monthly, etc.) and ad-hoc reports (incident reports, etc.) to customer and leadership team.