Operations Support I - Temporary

State of Oklahoma•Oklahoma City, OK

5d•$0 - $29•Onsite

About The Position

This position provides technology hardware support and problem-solving for computer-related tasks. Ensure outstanding service is delivered to internal and external customers. This position will maintain an accurate inventory of all OSDH technology assets. Working collaboratively across internal program areas and stakeholders, this position will deliver technological hardware solutions that assist program areas in meeting the agency’s missions. This position will advise the leadership team of current costs and renewal options for technology hardware.

Requirements

Bachelor's degree (B.A or B.S) or equivalent related experience and/or training.
Knowledge of process documentation methods, including workflow, touchpoints, reminders, notifications, and reporting.
Knowledge of hardware specifications and hardware solutions to meet the needs of OSDH employees.
Written and verbal communication skills.
Detail oriented with the ability to manage multiple projects at once.
Skills in problem-solving, critical thinking, and attention to detail.
Ability to listen and understand reporting needs and convert those needs into useful information.
Ability to work both independently and in a team-oriented environment.
Ability to convey detailed information to employees via electronic methods.
Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels.
While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms.
This position requires long period of sitting and daily use of computers and phones.
Being present in the office is an essential function of this job

Nice To Haves

Three or more years in application administration and licensing
one year or more in developing documentation and user help guides or an equivalent combination of education and experience.
One or more years in vendor engagement with technology implementation outcomes.

Responsibilities

Responsible for overall daily technology hardware support for OSDH. This includes troubleshooting system issues, participating in system upgrades, documenting processes, and providing technical support for users.
Provides expertise in the effective operation of hardware solutions.
Works collaboratively with internal departments to plan and analyze business systems requirements, system changes, or enhancements.
Defines business processes as they relate to system enhancements.
Describes the system scope and objectives to modify and configure moderately complex information systems and makes system solutions recommendations as appropriate.
Develops and delivers initial and ongoing end-user training in relation to new functionality, configuration, or system-related processes.
Develop job aids and provide documentation to support training activities.
Maintain a repository for the training for employees.
Tracks and resolves business and technical hardware issues in a timely manner.
Works closely with the OMES IT helpdesk to communicate and resolve reported problems.
In partnership with OMES, oversee the ordering, deployment, maintenance, troubleshooting, and repair of desktop computer workstations.
Create, update, and maintain a Hardware Support knowledgebase of procedure documents related to successful mission of this position.
Maintain inventory and management of all hardware assets used by OSDH employees.
Create and track the cost of all OSDH hardware assets.
Maintain renewal information and communicate with program areas and IT Contract Monitor to renew technology hardware as needed.
Being present in the office is an essential function of this job
Other duties as assigned
Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
Works effectively in team environment, participating and assisting their peers.