Operations Support Governance Manager

Arcus FM•Braintree, MA

10d•Hybrid

About The Position

We’re looking for an experienced and commercially astute Operations Support Governance Manager to join our Operations Support & Governance (OSG) team. This is a high-impact role focused on protecting margin, strengthening commercial governance, and improving operational decision-making through insight-led reporting. You’ll act as a key interface between Operations, Finance, Supply Chain and MI, ensuring commercial activity is profitable, compliant, and controlled. You’ll also lead a small team, driving analytical capability, standardising processes, and enhancing data integrity across the function.

Requirements

Proven experience in commercial analysis and governance
Experience leading and developing teams
Strong analytical skills with the ability to interrogate data using Excel
Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
Experience with process mapping tools (e.g. Visio)
Strong stakeholder management and communication skills
High attention to detail with a commitment to accuracy and deadlines
A proactive, solutions-focused mindset with the ability to work both independently and collaboratively

Nice To Haves

A relevant degree or professional qualification is advantageous.

Responsibilities

Develop and maintain centralised reporting frameworks to monitor performance across OSG and wider teams
Drive data integrity and governance, improving the accuracy of profitability, forecasting, and performance reporting
Deliver insightful reporting to senior stakeholders, identifying risks, trends, and opportunities to protect margin
Monitor and manage financial & commercial KPIs, ensuring audit readiness and transparency
Lead compliance checks across workflows including quoting, charge checks, billing, and cost assurance
Embed and enhance Charge Check processes across contracts
Identify and implement improvements to reduce leakage, inefficiencies, and unnecessary spend
Oversee transactional spend activity, ensuring correct approvals and governance protocols
Drive revenue recovery initiatives, identifying and recovering missed income opportunities
Support mobilisation projects and transformation programmes (e.g. Aurora), embedding robust governance from the outset
Build strong relationships across Operations, Finance, Supply Chain, and MI to drive continuous improvement
Lead and develop a team, enhancing analytical capability and commercial awareness