Operations Support Coordinator (PLADS)

Aflac, Incorporated•Columbus, GA

2d•$35,000 - $45,000•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

Requirements

Effective communication skills, including the ability to interact with customers, providers, and internal stakeholders, including strong telephone communication skills.
Strong organizational skills with attention to detail and accuracy.
Proficient with Microsoft Office Suite, and ability to quickly learn internal systems and databases.
Ability to prioritize multiple tasks, and resolve routine issues under general supervision.
High School Diploma or Equivalent
1+ years of administrative, operations support or experience.
Or an equivalent combination of education and experience

Nice To Haves

Experience in healthcare, insurance, or claims processing environment.

Responsibilities

Maintain accurate departmental and case records; set up incoming request to support teamspecific functions.
Review files for accuracy, initiate follow-up communications to obtain outstanding documentation, and forward completed files for further processing.
Input case documentation into internal systems, performing verification checks for accuracy, consistency, and completeness.
Performs general clerical and office support tasks, such as document reproduction, preparation, organizing, and archiving.
Compile data, maintain related files and provide administrative support to the assigned team/department.
Complete searches and process undeliverable mail, including uploading and tracking relevant documentation.
Handles standard inquiries, resolve issues, and provide follow-up to ensure completion.
Process and reconcile expenses, prepare reports, identify discrepancies, and maintain various databases, if applicable.
Develop and maintain a strong working knowledge of departmental systems, administrative procedures, vendor requirements, and workflow protocols.
Performs other related duties as required.

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being