Operations Support Coordinator

Revecore

1d • Remote

About The Position

As an Operations Support Coordinator within our Revenue Integrity team, you hold a pivotal position in supporting analysts as they work towards ensuring hospitals receive accurate compensation for the services they provide. Your role involves a variety of administrative and facilitation tasks, information gathering, and client support. Strong organizational skills, attention to detail, a service mindset, and the ability to manage competing priorities are essential in this role.

Requirements

• Basic knowledge of healthcare revenue cycle (underpayments) practices.
• Experience with healthcare billing software and databases (EPIC, Cerner, Meditech).
• Ability to navigate multiple systems and applications.
• Moderate computer proficiency including MS Excel, Word and Outlook.
• Organizational and prioritization skills to handle multiple projects across numerous client engagements.
• Effective time-management to ensure tasks are completed within appropriate time frames and intervals.
• Strong analytical and problem-solving abilities to determine appropriate course of action.
• Detail-oriented approach to ensure accuracy in applying guidelines and documenting findings for audit and compliance purposes.
• Effective communication skills to collaborate with internal teams, payers, and external stakeholders.
• Previous experience working in a remote environment.
• A quiet, distraction-free environment to work from in your home.
• A secure internet connection is required.
• Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads.
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Responsibilities

• Utilize company best practices, along with technology-enabled resources and other internal tools, to identify recoveries requiring operational support or client intervention to advance the claim through the underpayment review process.
• Create, reconcile, and submit various requests to clients through established processes.
• Contact insurance companies to obtain missing information.
• Prepare and attach documentation such as letters, medical records, or itemized bills to support underpayment recovery efforts.
• Review client systems to determine when work scope requirements are met.
• Verify payments and adjustments meet compliance requirements and ensure client systems are properly reconciled.
• Review, reconcile, and submit client specific reports to appointed recipients.
• Actively participate in discussions, meetings, and brainstorming sessions to identify process improvements through automation and other efficiencies.
• Demonstrate a commitment to upholding ethical standards and compliance with relevant regulations and guidelines in all reimbursement optimization activities.

Benefits

• We offer paid training and incentive plans
• Our medical, dental, vision, and life insurance benefits are available from the first day of employment
• We enjoy excellent work/life balance
• Our Employee Resource Groups build community and foster a culture of belonging and inclusion
• We match 401(k) contributions
• We offer career growth opportunities
• We celebrate 12 paid holidays and generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed