Operations Support Assistant

SJE Career•Randolph, MA

6d•Onsite

About The Position

At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Operations Support Assistant to support our Horlick brand. This role will work out of our Randolph, MA location. Our Horlick brand is a leading provider of motor-generator sets and custom control panels for the industrial industry, which supports automation, batching, packaging, HVAC, robotics, and combustion control. Check us out at Horlick.com or SJEinc.com! As our Operations Support Assistant, you will provide day-to-day coordination and support to help keep Engineering, Production, Inventory, and Supply Chain activities moving efficiently. You will prepare weekly and monthly status reports, track production releases, monitor shipped orders and cancellations, and maintain updates used in team production meetings. You will also support data entry, reporting, and monitoring of key operational metrics, including quality, production efficiency, and utilization. This includes helping identify opportunities for improvement within operations and supporting plans to address those opportunities. As part of the production release process, you will generate design/build documentation packages and help coordinate material shortages with Supply Chain. You will also assist with expediting customer-supplied materials when needed to support project and production timelines. In addition, you will support sales order and project creation in the ERP system, help manage schedule dates, and provide scheduling or logistics support as needed. You may also assist with cycle counts and physical inventory activities, including physical counts, variance resolution, and entry of inventory data into the ERP system.

Requirements

Strong attention to detail and accuracy with data entry, reporting, and documentation.
Ability to organize, prioritize, and manage multiple tasks at the same time.
Experience working in ERP systems or similar business software.
Strong communication skills and the ability to work with cross-functional teams.
Ability to analyze information, identify issues, and help support process improvements.
Proficiency with Microsoft Office tools, especially Excel, Outlook, and Teams.
A proactive, self-directed work style with a willingness to jump in and support the team where needed.

Nice To Haves

Previous experience in operations support, production support, inventory, scheduling, customer service, or administrative coordination is preferred.

Responsibilities

Provide day-to-day coordination and support to help keep Engineering, Production, Inventory, and Supply Chain activities moving efficiently.
Prepare weekly and monthly status reports.
Track production releases.
Monitor shipped orders and cancellations.
Maintain updates used in team production meetings.
Support data entry, reporting, and monitoring of key operational metrics, including quality, production efficiency, and utilization.
Help identify opportunities for improvement within operations and support plans to address those opportunities.
Generate design/build documentation packages as part of the production release process.
Help coordinate material shortages with Supply Chain.
Assist with expediting customer-supplied materials when needed to support project and production timelines.
Support sales order and project creation in the ERP system.
Help manage schedule dates.
Provide scheduling or logistics support as needed.
Assist with cycle counts and physical inventory activities, including physical counts, variance resolution, and entry of inventory data into the ERP system.