Operations Support Analyst

Samsung Semiconductor • San Jose, CA

3d • $80,000 - $108,000 • Onsite

About The Position

Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future. We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities. The Inventory & RMA Operations Specialist is responsible for managing insurance claims, inventory control, RMA processes, and sample ownership while ensuring accurate reporting and cross-functional coordination. This role requires strong analytical skills, attention to detail, and the ability to collaborate across departments. Bilingual communication in English and Korean is required to support DSA-related operations, including RMA, sample management, and customer registration.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, or related field (preferred).
• 2+ years of experience in inventory management, RMA processing, or operations support.
• Strong analytical and reporting skills.
• Experience with inventory systems and ERP platforms.
• Excellent organizational and problem-solving skills.
• Bilingual proficiency in English and Korean preferred

Responsibilities

• Insurance Claims Management File and manage insurance claims with Aon and other providers. Track claim status and ensure timely resolution and documentation. Oversee scrap and physical inventory for all DSA parts.
• Scrap & Physical Inventory Management Manage PUMI processes, scrap disposal, validation, and COD activities. Ensure inventory accuracy and compliance with internal controls.
• RMA (Return Merchandise Authorization) Management Process and manage returns, including POS and DSK batch postings. Prepare estimates and track RMA status through completion. Maintain accurate records and ensure timely processing.
• Aging Inventory Management Generate aging inventory reports and perform monthly reconciliations. Develop and execute inventory depletion plans. Collaborate with Sales and Planning teams to address excess or aging stock.
• Sample Ownership & Management Lead transition of sample management from ITG. Manage sample budgeting, approval workflows, and PP coordination. Conduct inventory audits and maintain in-house tracking systems. Track sample allocation by customer and ensure accurate reporting.
• Month-End & Post Month-End Reporting Run closing, accrual, and inactive inventory reports. Support month-end reconciliation and financial reporting requirements.
• Cross-Functional Coordination Collaborate effectively across all levels of the support team. Communicate fluently in English and Korean to coordinate with DSA on RMA, sample management, customer registration issues, and reporting needs.

Benefits

• In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves.
• An investment in your future is an investment in ours.
• Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
• Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
• Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies.
• Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, you’ll have support no matter where you are.
• Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
• Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level