Operations Support Analyst
About The Position
Seeking a highly motivated and detail-oriented Operations Support Analyst to join a team. The ideal candidate will play a critical role in supporting key operational systems, reporting, vendor oversight, and process improvement initiatives. This position involves developing training materials, maintaining accurate workflows, and assisting with cross-departmental projects. The role requires a high level of trust and professionalism, as it involves handling sensitive operational data, user permissions, and confidential information. Compensation Package A market-competitive salary Comprehensive health, dental, and vision insurance Paid time off and holidays Professional development opportunities
Requirements
- Proven experience in operations, systems support, or business analysis.
- Proficiency in Microsoft Excel; familiarity with Power BI is a plus.
- Strong ability to learn new systems quickly and troubleshoot effectively.
- Excellent written and verbal communication skills.
- Comfortable with training staff and presenting information clearly.
- Highly detail-oriented with strong organizational and follow-through skills.
- Demonstrated ability to handle confidential information responsibly.
Responsibilities
- Learn and support internal systems, serving as a resource for staff.
- Test, validate, and document system changes and automation rules.
- Identify operational gaps and recommend process improvements.
- Maintain internal forms, workflow tools, and documentation.
- Develop and update Standard Operating Procedures (SOPs), FAQs, guides, checklists, and training videos.
- Provide onboarding and ongoing training for staff as workflows and systems evolve.
- Prepare and validate recurring operational reports with accuracy.
- Analyze data trends and identify gaps to improve operational efficiency.
- Serve as the primary contact for operational vendors, including training, monitoring, and auditing vendor work.
- Review vendor performance metrics and escalate issues as needed.
- Support cross-departmental initiatives involving underwriting, service, IT, and other teams.
- Coordinate project tasks, including testing, documentation, and feedback.
- Lead smaller initiatives or assist with larger operational projects.
- Handle sensitive information with professionalism, ensuring confidentiality and adherence to security standards.
- Maintain user permissions and safeguard operational data.
Benefits
- A market-competitive salary
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
