Associate Operations Support Analyst

Citi • San Antonio, TX

1d

About The Position

Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate manner Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations Research and interpret standard information and identify inconsistencies in data or results Assist in training team members on loan resources as well as provide testing assistance for production validation and host release Prepare basic presentations for management Support trouble ticket resolution and the training of new and borrowed testers

Requirements

• 0-2 years of relevant experience preferred
• Knowledge in creating and maintaining Quality Assurance documentation (test strategy & plan, test cases/scripts, defect reports/analysis, etc.)
• Proficient in Microsoft Office, with preferred experience with MS Excel.
• Understanding of QA values and principles
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication
• Bachelor's degree/University degree or equivalent experience

Nice To Haves

• Experience in Aspen, or other QA data repositories
• Experience in the Financial Services is preferred
• Knowledge in Regulation Z and experience in an audit or QA role is preferred

Responsibilities

• Assist with the creation, execution, and validation of User Acceptance test plans and scripts
• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Review VRU project requirements
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources
• Provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level