Operations & Support Analyst

State Industrial - Recruiting•Hebron, OH

About The Position

We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we’d make a great team: Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement. Work-life balance. We work a typical Monday-Friday 8a-5p work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO. Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. We offer an on-site gym and an annual wellness program. Our corporate office is also a nicotine-free facility.

Requirements

Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
2–5 years of experience in IT operations, systems support, or infrastructure monitoring
Proficiency with monitoring tools (e.g., Splunk, SolarWinds, Nagios, Datadog, or similar)
Strong understanding of IT infrastructure (servers, networking, cloud, virtualization, storage)
Familiarity with ITIL processes and service management frameworks
Excellent troubleshooting and communication skills

Responsibilities

Monitor and analyze system performance, network traffic, and application uptime using enterprise monitoring tools.
Identify and resolve operational issues and escalate complex problems to senior IT staff as needed
Provide day-to-day support for servers, systems, backups, cloud services, and enterprise applications
Maintain IT operations documentation, including standard operating procedures (SOPs), incident reports, and runbooks
Participate in IT incident, change, and problem management processes
Collaborate with cross-functional teams to improve system reliability and service delivery
Perform root cause analysis and implement preventive measures to minimize future outages
Assist in patch management, system upgrades, backups, and disaster recovery testing
Track and report key performance metrics and service levels for IT systems and services
Support compliance, audit, and security initiatives by maintaining operational controls and logs