Operations Support Analyst

Samsung Semiconductor • San Jose, CA

6h • Onsite

About The Position

Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future.

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

The Inventory & RMA Operations Specialist is responsible for managing insurance claims, inventory control, RMA processes, and sample ownership while ensuring accurate reporting and cross-functional coordination. This role requires strong analytical skills, attention to detail, and the ability to collaborate across departments. Bilingual communication in English and Korean is required to support DSA-related operations, including RMA, sample management, and customer registration.

Location: Daily onsite presence at our San Jose headquarters in alignment with Samsung Semiconductor Work policy

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, or related field (preferred).
• 2+ years of experience in inventory management, RMA processing, or operations support.
• Strong analytical and reporting skills.
• Experience with inventory systems and ERP platforms.
• Excellent organizational and problem-solving skills.

Nice To Haves

• Bilingual proficiency in English and Korean preferred

Responsibilities

• Insurance Claims Management
• File and manage insurance claims with Aon and other providers.
• Track claim status and ensure timely resolution and documentation.
• Oversee scrap and physical inventory for all DSA parts.
• Scrap & Physical Inventory Management
• Manage PUMI processes, scrap disposal, validation, and COD activities.
• Ensure inventory accuracy and compliance with internal controls.
• RMA (Return Merchandise Authorization) Management
• Process and manage returns, including POS and DSK batch postings.
• Prepare estimates and track RMA status through completion.
• Maintain accurate records and ensure timely processing.
• Aging Inventory Management
• Generate aging inventory reports and perform monthly reconciliations.
• Develop and execute inventory depletion plans.
• Collaborate with Sales and Planning teams to address excess or aging stock.
• Sample Ownership & Management
• Lead transition of sample management from ITG.
• Manage sample budgeting, approval workflows, and PP coordination.
• Conduct inventory audits and maintain in-house tracking systems.
• Track sample allocation by customer and ensure accurate reporting.
• Month-End & Post Month-End Reporting
• Run closing, accrual, and inactive inventory reports.
• Support month-end reconciliation and financial reporting requirements.
• Cross-Functional Coordination
• Collaborate effectively across all levels of the support team.
• Communicate fluently in English and Korean to coordinate with DSA on RMA, sample management, customer registration issues, and reporting needs.

Benefits

• Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
• Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
• Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies.
• Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, you’ll have support no matter where you are.
• Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
• Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level