Operations Support Ambassador CMC

University Hospitals•Cleveland, OH

5d•Onsite

About The Position

The Operations Support Ambassador will provide outstanding customer service to all patients, guests, and staff, supporting operational needs of the department. This includes: distributing visitor passes per the UH visitation policy; lab specimen pick-up/drop-off; ED transport assistance; Patient Experience rounds; Meds to Beds courier. The role requires the individual to follow all written regulations/procedures and correctly complete assigned tasks without supervision. Assistance in other areas may be required.

Requirements

High School Equivalent / GED (Required)
1+ years Basic patient care and/or customer service experience (Preferred)

Responsibilities

Politely and promptly meets and greets visitors, patients and staff.
Distribute visitor passes to approved visitors.
Patient Experience rounds.
Meet emergency helicopter medics at helipad for transport to Emergency Department.
Transport expectant mothers to Labor and Delivery.
Specimen pick-up/drop-off Emergency Department, inpatient, outpatient area.
Timely delivery of Meds to Beds for prior to discharge Emergency Departments, inpatient.
Patient Transport Assistance including the Emergency Department, inpatient, outpatient areas.
Performs other duties as assigned.
Complies with all policies and standards.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.