04 - Operations Support Administrator 1

Celestica•Richardson, TX

About The Position

Responsible for ensuring processing accuracy in the system at all times. Interacts with customers and company sales and/or service representatives to handle a variety of functions. Provides RMA’s and status of RMA’s. May take orders by telephone and other correspondence from customers or representatives. The ability to support any department as needed.

Requirements

Skill in computers and good math skills.
Ability to communicate in a professional, courteous, and businesslike manner at all times.
Ensure housekeeping in work area.
Knowledge of safety regulations.
Ability to lead in area operation improvements.
Knowledge of record keeping practices.
Must be able to lift up to 50lbs.
4-7 years related experience.
High School diploma or equivalent.

Responsibilities

Interacts with internal and external customers via telephone and or e-mail
Work with others as a team and/or independently on accurately process material.
Interpret documentation and system information to ensure accurate disbursement of materials.
Verify accuracy of materials processed using supporting documentation and file necessary documentation.
Create, process and provide status of RMA’s
Investigate problems to find resolution
Generation of invoicing
Running monthly reports
Setup and maintain customer profile
Processing of RTC and Scrap
Distribution of invoice
Provides on the job training to lower level employees and resolves problems utilizing knowledge of operations.
Assist with creation and documentation of area procedures and work instructions.
Able to perform well in a fast paced operation.
Support all areas of department as needed