Operations & Supply Chain Manager

byteSense•Miami, FL

3h•Remote

About The Position

byteSense is building one of the first AI-powered intraoral wearable platforms, starting with a smart night guard that helps users better understand sleep, bruxism, and nighttime health patterns. As we move into a new stage of growth, we are expanding our operations and supply chain infrastructure to support higher production volume, stronger fulfillment systems, and a more scalable customer experience. We are looking for an Operations & Supply Chain Manager to help own and build the operational engine behind the company. This is a hands-on role for someone who enjoys solving real-world operational problems, coordinating moving pieces, working with suppliers, improving systems, and helping a fast-growing hardware company scale from early traction into repeatable execution. You will play a key role in making sure our products are built, checked, stocked, shipped, and supported with consistency.

Requirements

Experience in operations, supply chain, logistics, manufacturing coordination, inventory management, vendor coordination, or a related role
Ability to manage schedules, suppliers, inventory, and operational workflows
Strong written and verbal communication skills
Comfort working in a fast-moving startup environment
Ability to identify issues, escalate problems, and propose practical solutions
Strong ownership mentality

Responsibilities

Monitor daily operations to ensure work is moving correctly.
Help coordinate quality control processes and track issues.
Identify bottlenecks before they slow down production or fulfillment.
Create visibility into recurring operational problems.
Help translate operational problems into better systems, checklists, and SOPs.
Support a more reliable and scalable fulfillment process.
Track inventory levels across parts, backup parts, and production inputs.
Manage supply chain timelines and ensure key dates are visible.
Coordinate with suppliers to support production continuity.
Help prevent parts shortages through proactive planning.
Find and evaluate alternative sourcing options when needed.
Communicate with manufacturers, part vendors, and other suppliers.
Build organized supplier records, schedules, and communication processes.
Help coordinate hiring needs for device technicians as production grows.
Support basic staffing plans for operational and customer support coverage.
Help ensure order-tracking and FAQ-style support is covered.
Escalate anything outside basic support, especially dental or clinical questions.