Superviseur des opérations temporaires - Temporary Operations Supervisor

ISS•Quebec, QC

1d•CA$60,000 - CA$65,000•Onsite

About The Position

This opportunity is a temporary assignment with an anticipated end date of May 31, 2027. As an added incentive, we are offering a $2,500 sign-on bonus, paid in two installments: $1,250 after 30 days of employment and $1,250 after 120 days of employment. The Operations Supervisor assists the Site Operations Manager with the planning, organizing, and directing of operational and soft service lines to achieve the facility objectives while working within the client and ISS corporate standards of quality. Operational and soft service activities, mainly including janitorial and other activities as determined by the Site Operations Manager. The Operations Supervisor interfaces with direct reports, necessary vendors, and local stakeholders as required. This role focuses on executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless, reliable, and efficient delivery of services. A major emphasis of this position will be to communicate with team members on a consistent basis and provide oversight of the team accordingly to ensure necessary coverage during business hours for all operational and soft service lines. This candidate must drive safety, service excellence, and customer experience at their respective working location. Ultimately, the successful candidate will be able to navigate comfortably in a dynamic and fast-paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the facility team, and meet deliverables as set by the Site Operations Manager. Business continuity of services with effective team supervision and schedule management will be critical to success in this role. Additionally, this role will work directly with their employees to ensure consistent training is delivered. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.

Requirements

Minimum 3+ years of supervisory experience in janitorial or custodial operations, with a strong focus on service quality and customer satisfaction. Experience in building maintenance and facility operations is desired
Experience leading/managing frontline teams meeting operational SLA’s and compliance requirements
Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
Demonstrates professional and customer service aptitude
Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved
Demonstrate strong skills in all areas related to supervisory responsibility in facility management for janitorial and labor management for high foot traffic buildings with a large footprint
Must be flexible to support all shifts, including mornings, days, evenings, nights, weekends, and emergencies.
Must possess valid state driver’s license; may be required to travel via car within a specific metropolitan region
Long periods walking or standing
Must be able to lift, carry, and place up to 50 pounds at a time
Must be able to bend, stoop, and wipe frequently
Must frequently immerse hands in water
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Nice To Haves

Experience in building maintenance and facility operations is desired

Responsibilities

Lead and provide support to the team to ensure the facility is clean, free of trash, and without safety concerns
Restrooms are to be stocked 100% of the time during store operating hours
Lead and provide support to the team to ensure the dishwashing and food areas are clean, available, organized, and compliant with all safety or health codes
Lead and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels as well as encourage safe and efficient outdoor working for cart collection/availability. This includes appropriate disinfection methods
Lead by example and work directly with site employees to quality control our services. Cover shifts as required to ensure service line continuity
Communicate with on-shift and off-shift site operational employees to ensure no gaps in coverage in operational or soft service lines during store operating hours
Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s. Partner with Site Operations Manager to complete any root cause analysis to make future improvements, as needed
Monitors operational service lines to identify efficiencies and gaps to develop actions to improve customer experience
Assists with the hiring, onboarding, and training of Operational and Soft Service team members
Drive a culture of proactivity and contribute in a positive way to the facility operations to effectively prevent or address potential problems
Lead Team Board (all hands) meetings on site in partnership with Site Operations Manager
Advise the Site Operations Manager on decisions relating to the facilities operations and performance
Ensure all health and safety requirements are established and followed by on site staff and sub-contractors.
Manage general activities related to enhancing work performance and providing services in a safe and efficient manner
Promote responsibility for safe and controlled work environments
Support parking lot management on any applicable peak shopping day