Operations Supervisor - 1st. Shift

The Suddath Companies • Baltimore, MD

1d • Onsite

About The Position

The Operations Supervisor is responsible for overseeing day‑to‑day warehouse operations across assigned shifts, teams, or accounts while ensuring operational efficiency, safety compliance, and customer service expectations are consistently met. This role provides direct leadership to operations staff, drives productivity and performance outcomes, and supports operational planning, staffing, and continuous improvement initiatives. The Operations Supervisor exercises independent judgment and serves as the primary on‑site operational leader in complex locations, operating between frontline execution and management oversight.

Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred.
• Minimum 3 years of progressive warehouse or distribution operations experience.
• Equivalent combination of education and experience will be considered.
• Prior experience leading frontline operations staff in a high‑volume or complex warehouse environment required.
• Experience with warehouse management systems (WMS), labor tracking, and operational performance metrics.
• Demonstrated experience with safety compliance, operational planning, and employee performance management.

Responsibilities

• Lead, direct, and coordinate daily warehouse operations to ensure safe, efficient, and accurate execution of shipping, receiving, inventory control, and material handling activities
• Provide direct leadership, coaching, and accountability for operations staff, including work prioritization, staffing alignment, and real‑time operational decision‑making
• Monitor productivity, labor utilization, quality, and service level metrics; analyze trends and implement corrective actions or process improvements
• Support workforce planning activities including scheduling, onboarding, training, performance feedback, and corrective action in partnership with management
• Ensure compliance with OSHA regulations, company safety policies, security procedures, and operational standards
• Serve as the primary escalation point for customer issues, operational disruptions, and employee concerns; drive resolution and communicate outcomes
• Coordinate with cross‑functional teams (Operations, Transportation, Customer Service, HR) to meet customer requirements and business objectives
• Oversee proper use, inspection, and maintenance of warehouse equipment, material handling tools, and facility resources
• Ensure accuracy and completeness of operational documentation, inbound/outbound paperwork, inventory records, and system transactions (WMS)
• Assist with physical inventories, audits, and implementation of new processes, customer requirements, or operational initiatives
• Model leadership behaviors and promote a culture of safety, accountability, engagement, and continuous improvement

Benefits

• A competitive wage with a comprehensive benefits package
• 401(k) plan with company matching
• Weekly pay for hourly-paid employees
• Biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level