Operations Supervisor

Day & Ross•Montreal, QC

15d

About The Position

As an Operations Supervisor, you are responsible for the supervision of the overall dock operations, including day to day processes and procedures, Drivers, and Dock Workers, to ensure safety and optimal dock performance.

Requirements

Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
Forklift certified
Trained in the Transportation of Dangerous Goods
WHMIS certified
Minimum of 5 years’ experience in a terminal setting, preferably in the transportation industry.
Experience leading a team of front line employees, managers, and supervisors
Contributing to the development of and managing to an annual operating budget.
Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training
Advanced communication skills, particularly verbal
Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners. Experience using AS400, a strong asset
Strong interpersonal skills including customer focus
Results driven
Appropriate sense of urgency
Strong sense of safety; training and experience in similar safety sense environments a strong asset
Able to work with little supervision
Supervises a group of Drivers and Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands.
Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations.
Bilingualism (English and French) is required for internal communication with terminals across Canada

Nice To Haves

Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset
Experience using AS400, a strong asset
Strong sense of safety; training and experience in similar safety sense environments a strong asset

Responsibilities

Provide daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal.
Escalates issues of individual poor performance, inappropriate behaviour, absenteeism, etc. to the Regional Manager.
Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented.
Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
Ensure the schedule for the terminal is followed.
Work with the Terminal Manager to track monthly performance stats for the dock.
Other duties as required