Operations Supervisor - Citizens Live at The Wylie
About The Position
Citizens Live at The Wylie is seeking an Operations Supervisor to support the Operations Manager and other venue leadership in the day-to-day oversight and maintenance of the facility. This position will work alongside all departments to ensure a positive guest and staff experience, and that all needs are met both during and outside of show days. They will also oversee the Operations department. Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply. We will host a hiring event for residents closer to the grand opening. Details will be announced as they become available.
Requirements
- Working knowledge of event operations.
- Ability to work various, flexible hours, inclusive of nights and weekends.
- Skills in guest and staff relations—assessing and anticipating needs of guests and crew members to turn potentially negative situations into positive ones.
- Prioritization of duties and effective verbal and written communication skills.
- Ability to multitask and excellent organizational and time management skills.
- Turn potentially negative situations into positive ones.
- Communicate well with team members and managers and foster an atmosphere of unity and camaraderie.
- High School Diploma required.
Nice To Haves
- Experience in a live music environment.
- College diploma in related field.
- Responsible Alcohol Awareness Training Certification or Equivalent.
Responsibilities
- Works directly with the Ops Manager, General Manager, and other department heads to perform day of show duties for concerts and special events.
- Perform opening/running/closing duties as assigned by Operations Manager and according to Live Nation policy.
- Oversee operations crew members for set up and tear down of tables, chairs, and other venue equipment for events.
- Work with security, guest services, and other teams to ensure service standards are met and guest and staff concerns are being addressed.
- Assist Cleaning Manager in ensuring building cleanliness before, during, and after shows—report or address full trash cans, spills, etc. and oversee post-show cleanup assistance from other departments.
- Help oversee facility maintenance and repairs and address issues as they arise.
- Coordinate with department heads and Operations Manager to make arrangements to repair and/or replace damaged equipment.
- Inform guests of available venue amenities and upgrades and make recommendations when applicable.
- Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members.
- Assist in the preparation for show days including charging radios, organizing uniforms, and tracking equipment.
- Help oversee staff check-in, including documenting equipment used and time of arrival and departure, inclusive of third party vendors.
- Relay information from management directly to staff.
- Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies.
- Lead pre-shift meetings alongside Operations Manager.
- Communicate to Operations Manager and/or General Manager any issues that guests or team members may have.
- Work with department heads to resolve guest issues—consult or involve Operations Manager if the situation escalates.
- Assist with all ejection logs and completing incident reports.
- Other duties as assigned.
Benefits
- student loan reimbursement
- adoption/fertility support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
