Operations Supervisor - 1st Shift

ALLEN DISTRIBUTION•Sumner, WA

13h•$670,000 - $80,000•Onsite

About The Position

Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability. The Operations Supervisor is responsible for ensuring that Safety Policies are being followed and enforced throughout the operation, developing and implementing corrective actions based on historical trends, and completing monthly audits. They must also ensure SOP monthly reviews are completed by required due dates, provide feedback on documented processes, and ensure customer-specific processes and work instructions are developed, documented, and reviewed with affected employees. The role also involves following the established Training Program, ensuring employee training is documented, and completing Operations & Safety Checklists and Job Proficiency Training Reviews. Additionally, the supervisor must ensure buildings and areas of responsibility are audit and tour ready, complete and record audits by required due dates, and maximize storage density by following customer or company direction.

Requirements

Working knowledge of warehouse operations and WMS.
Understand customer contract requirements.
The ability to motivate and drive a team to meet and exceed department and company goals.
The ability to build a successful relationship with the customer.
Follows all rules, guideline, and practices.
Informs supervisor / manager immediately if unsafe conduct or conditions arise.
Follows all written and verbal instructions provided by management, project leader, etc.…
Maintains high standards despite pressing deadlines.
Produces accurate, thorough and professional work.
Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Seeks out additional work when job tasks are completed.
Goes above and beyond required tasks.
Participate in pre-shift meetings and department meetings.
Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc.…
Promote teamwork and assist in all areas and processes in the operation as needed / required.
Approaches new tasks with an interest to learn.
Has the ability to learn techniques as job task requirements change.
Maintains a “Whatever it Takes” attitude.
Lives by company stated values and inspires others.
Always present and punctual; arrives prepared for work.
Completes work in a timely, accurate and consistent manner.
Plan and schedule your time off in advance with your supervisor or manager.
Avoid unscheduled days off which will result in attendance points.
Works the hours needed to support the business goals (including overtime, weekends and holidays).
Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Nice To Haves

Experience Organic Growth with existing customers.
Positive Customer Experience.
Corrective Action Requests – CARs.
Meet or exceed KPI metric Objectives.
Ensure all information sent out of the department is accurate and any errors are tracked.

Responsibilities

Manage people, materials, customer service and costs in the warehouse.
Ensure all paper work and data entry is completed by 9am the next day and end of billing period by end of day.
Perform cycle counts and record system entries.
Achieve Daily Revenue P & L Metric (overall green status).
Work with direct reports to implement corrective actions as needed based on weekly overall performance.
Manage overall equipment needs and supply ordering.
Plan daily labor to inbound / outbound activity.
Ensure that Safety Policies are being followed and enforced throughout the operation.
Develop and implement Corrective Actions based on historical trends on recorded incidents and damage costs.
Complete monthly audits (Hoist Inspection Audit – weekly, First Aid Medication Log – monthly, Safety Board Information Review – monthly).
Complete daily inspections for Motorized Equipment, Scrubber, Golf Cart, etc. (electronic /paper).
Complete SOP monthly reviews by required due dates.
Provide feedback on documented processes by recommending process changes via the Document Control Plan.
Ensure that Customer specific processes and work instructions are developed, documented and reviewed with affected employees.
Complete the “Operations - New Customer Set Up” document for new and existing customers transitioning to a new region.
Follow the established Training Program C.G.GE.006.
Ensure that training of employees is documented.
Ensure Operations & Safety Checklists completed per the Training Program.
Ensure Job Proficiency Training Reviews of New Hires & Tenured employees are completed per the Training Program.
Ensure that buildings and areas of responsibility are in an audit & tour ready posture.
Complete and record audits by required due dates (Facility Audit – monthly, Rodent Log - weekly, Glass Breakage Audit – monthly, Master Sanitation Checklist – daily, weekly, monthly).
Maximize the storage density by following the customer’s or the company’s direction.
Follow the guidelines as outlined in the Peak Storage and Space Utilization Entries SOP.