Operations Supervisor

Scootaround powered by WHILL•Cape Canaveral, FL

1d•Onsite

About The Position

We are seeking a reliable and detail oriented Operations Supervisor to assist with leading and supervising the team at our Port Canaveral and to assist with delivering/picking up mobility equipment to the Cruise Ports, Airports, Resorts, Residences, Convention Centers and Hotels in and around the Port Canaveral, Florida area.

Requirements

Minimum 1-2 year of supervisory or team leadership experience.
Excellent oral and written communication skills.
Excellent Internal and External Customer Service Skills.
Must possess analytical, critical thinking, and problem-solving skills.
Attention to detail, good organizational and time management skills.
Thorough knowledge and understanding of warehousing principles, practices, and procedures are required.
Must have a valid Driver’s License.
Must be able to lift up-to 50 lbs.
Able to work under pressure and in changing environmental conditions.
Basic Computer and Microsoft knowledge required.
Must have a flexible schedule to work available days, evenings, and weekends.
Ability to lift, carry, push, and pull up to 50 pounds independently.
Ability to sit, walk and/or stand for extended periods.
Ability to bend, kneel, squat, crouch, or reach to perform routine or business-related tasks frequently.
Active participation in meetings is an essential function of this role. The employee must be able to consistently engage in scheduled huddles, meeting and/or team discussions using various platforms as assigned by your manager
Ability to communicate effectively in English, both verbally and in writing.
Ability to manage multiple tasks and shifting priorities with attention to detail and responsiveness.
Ability to work independently while also collaborating in a team environment.
Must follow all operational and safety procedures including traffic rules without any exception
Must be able to work both indoors and outdoors in varying environmental conditions and under pressure
Must have valid driver's license and be able to operate company vehicle
Ability to operate a computer, phone, and standard office equipment as needed.
Proficiency or willingness to learn digital platforms for communication, documentation, and task management.
Regular attendance is required for the shifts scheduled.
Timely responsiveness and presence during meetings and operational check-ins are expected.

Nice To Haves

TWIC Card holders are an asset. If you do not have a TWIC Card, you will need to obtain one prior to the start date.

Responsibilities

Supervise staff including hiring, evaluating, coaching, progressive discipline, and terminations.
Manage terminal and onboard rental programs and their inventories.
Assist in training and managing employees in addition to providing leadership and guidance to all associates.
Oversee day-to-day operations of multiple routes.
Plan and monitor employee schedules and route scheduling including regular communication throughout the day until all routes are completed.
Deliver and Pick Up equipment from customers in the Port Canaveral area as needed.
Perform Tier-1 and Tier-2 service on Scootaround and WHILL equipment
Adhere to appropriate security measures when opening and/or closing the warehouse.
Ensure all vehicles, drivers, and processes meet DOT & Scootaround requirements.
Schedule deliveries and dispatch drivers based on the requirements of the customer.
Work closely with Operational Team Members, Customer Service Agents, and customers (both internal and external) to ensure exceptional delivery experience.
Ensure all vehicles are scheduled for maintenance via Penske.
Review payroll timecards on a bi-weekly basis.
Ensure inventory management protocols are being followed in TrackAbout and Global Office.
Partner with the Operations and Service teams and ensure adequate inventory levels are maintained for Parts & Supply’s based on demand.
Assist Dispatcher with weekly physical inventory counts.
Perform inventory forecasts to ensure equipment needs meet demand.
Maintain warehouse organization and quality control standards.
Assisting in other areas as needed and performing other duties as assigned.