Operations Supervisor - Full Time

City Museum•St. Louis, MO

9h•Onsite

About The Position

This position manages the Floor Staff and Facilities departments, their performance and attendance, as well as the continuous customer service interactions with our guests.

Requirements

Applicants must be 18 years of age or older
Ability to provide guidance and supervision to staff members
Ability to communicate effectively with public, customers, and staff members
Be aware, attentive, and work well with others
Energy and enthusiasm for long days
Ability to work in extreme weather conditions while taking precautions, including hydration and sun-protection
Must be able to work: days, evenings, weekends and holidays to meet business needs
Approachable and outgoing
Must be able to stand for extended periods of time
Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.
Ability to climb stairs

Responsibilities

Assign staff to daily positions, establish attracting rotations/schedules for daily staff
Close and lock-up museum daily
Friendly approach to customer service by greeting each guest they encounter
Maintain knowledge of and consistently enforce the rules and regulations of the museum (including attraction requirements such as height restrictions, weight restrictions, proper riding position, etc.)
Assist customers in safely riding attractions
Communicate with management and other employees, including use of two-way radios
Be attentive at all times
Maintain a clean and safe work environment for customers and other employees
Provide superior guest service to all customers in a polite and expedient manner
Assist customers with all questions regarding City Museum including facility layout and amenities
Perform zone walk through and ensure zones are maintained to museum standards
Follow all museum policies and procedures
Other duties as assigned