Operations Supervisor

Valet Living•Dallas, TX

12h•Onsite

About The Position

Reporting to the Regional Manager, the Operations Supervisor performs daily recycling haul operations and foaming services and oversees the daily activities of the daytime Doorstep Collection Specialist team. This role is responsible for ensuring safe, efficient, and customer-focused operations while supporting the growth of the recycle hauling and foaming businesses by delivering exceptional service and cultivating enthusiastic, long-term customer relationships with both existing and prospective clients.

Requirements

Ability to efficiently oversee associates across multiple communities, ensuring timely and accurate service delivery while prioritizing critical operational needs
Highly adaptable to changing circumstances, with the ability to pivot strategies as needed in dynamic environments, ensuring continued operational success
Skilled in managing schedules, timecards, and administrative tasks, ensuring seamless day-to-day operations and maintaining high team productivity
Ability to review key operational metrics, swiftly identify inefficiencies or service quality issues, and implement targeted solutions that drive improvement
Strong communicator with the ability to provide clear, professional, and empathetic support, fostering a positive associate experience
Proven capability to inspire, engage, and motivate associates, fostering collaboration and a productive work environment that encourages success
High school diploma or GED required
Proficiency in Microsoft Office Suite required, including Outlook for email and calendar management, and basic Excel skills for data tracking and reporting
Ability to pass a background check
Flexibility to work split schedules and/or be on call during irregular hours
Valid driver’s license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy

Nice To Haves

Supervisory experience preferred, with the ability to supervise and lead teams effectively

Responsibilities

Perform daily recycling haul duties ensuring exceptional service delivery
Perform foaming services in accordance with company standards for quality, safety, and customer satisfaction
Train and manage all daytime doorstep collection specialists ensuring adherence to established service standards and reinforcing our mission of delivering exceptional customer service
Conduct monthly property visits to connect with onsite staff to verify that services have been completed successfully and meet customer expectations
Build and maintain strong relationships with onsite staff by identifying opportunities to promote additional services
Prioritize safety, operational efficiency, and adherence to best practices while performing all job duties
Inspect, clean, maintain, and perform minor repairs on foaming equipment to ensure optimal performance and reliability
Manage collection supply inventory, including conducting weekly inventory counts, monitoring usage, monthly budgeting and ordering activities
Participate in one-on-one meetings, training sessions, staff meetings, and other company events as required to support professional development and operational success
Perform additional duties as assigned