Operations Supervisor - Calgary Part Time

Diabetes Canada / National Diabetes Trust•Calgary, AB

10d•CA$29 - CA$32•Onsite

About The Position

The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada. Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment. Reporting to the Operations Manager, the Operations Supervisor assists in day to day operations by managing a team of dedicated Drivers and ensuring the efficient collection of donated goods through Declutter®, the door-to-door, and donation box collection of used clothing and household items.

Requirements

Must have a Class 5 license, passenger car or light truck, with a minimum of 5 years actual driving experience at that level, and a clean driver abstract, with no violations or accidents within the last 3 years
University Degree or College Diploma in Business or equivalent relevant experience
2+ years of experience in a multi-disciplinary environment with a scheduling component
Must be able to drive a truck, as shown, by providing a valid license and a clean driver’s abstract
Ability to provide direction, motivation, training, and support to staff members
Must be able to lift to 50 pounds
Excellent organizational skills with great attention to detail
Superior customer service skills
Excellent communication skills, including verbal, written, and telephone
Strong computer skills with proficiency in MS Word, Excel, Outlook, TEAMS
Knowledge of office equipment
Able to work in a busy, multi-tasked environment
Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.

Nice To Haves

Knowledge of diabetes an asset

Responsibilities

Supervise, coach, motivate, and performance manage drivers, in consultation with the Operations Manager and Human Resource Departments, always maintaining confidentiality
Recruit and train drivers as directed by the Operations Manager
Ensure required merchandise is delivered to all Value Village Stores as per the delivery schedule. Assist the Operations Manager in planning and implementing innovative, effective methods to meet all contractual obligations
Maintain attendance records, coordinate staffing schedules, and follow up with Operations Manager
Ensure payroll records are accurate and sent to the National Payroll Department on a timely basis
Respond and resolve customer concerns, prepare invoices, internal transfers, reconcile billing summaries, accurately track inventory levels, monitor staff productivity, monitor and update schedules for the servicing of drop boxes and work assignments, oversee the database, accurately complete all statistical reports, and oversee labor budget
Coordination of drivers and trucks: monitor GPS, complete route audits, assist with route and/or truck problems, advise drivers of special pickups and cancellations, coordinate fleet maintenance, and function as a liaison between the drivers, Value Village, and Ryder personnel
Ensure effective transition between shifts and supervise daily workflow.
Collaborate with Operations Manager and Business Operations staff to develop a plan to achieve local goals and assist in the development of area-marketing strategies for Business Operations
Support the Operations Manager to ensure the promotion of the Business Operations through the placement of drop boxes, attended stations, donation depots, media, targeted marketing initiatives, special events, Car Heaven, Diabetes Recycle Ink, etc.
Additional duties as required, ensuring the effective function of Operations