Operations Supervisor

Verra Mobility•Mesa, AZ

About The Position

Verra Mobility is a global leader in smart transportation, providing technology solutions to make mobility safer and easier. We enable smarter roadways by providing integrated technology to manage tolls, violations, and vehicle registrations for commercial customers, and we work with government customers to install, maintain, and manage technology that impacts driver behavior and road safety. Our products include red-light, speed, school bus stop arm, and bus lane cameras. Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach, living by its core values: Do What’s Right, Lead with Grace, Win Together, and Own It. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader. This Operations Supervisor role requires a leader who exercises good judgment and makes sound business decisions, with a strong leadership foundation and a self-starter mentality. The successful candidate will independently manage inventory levels and evolving customer business requirements, emphasizing high-quality work, efficient production, and fostering sustainable engagement. A true customer-centric mindset, mindful of both internal and external customers, is essential. The candidate will also assist Verra Mobility personnel with the development and maintenance of training materials for incoming processors. This role takes direction from and collaborates closely with the Operations Manager of Event Processing within Verra Mobility’s Government Solutions division.

Requirements

Bachelor’s degree required; or equivalent work experience.
At least two years of leadership experience in some capacity; previous supervisor experience is a plus.
Ability to develop and successfully engage with employees.
Strong analytical, problem solving, and decision-making skills.
Ability to maintain professionalism and to work well with others.
Exceptional relationship building skills, both internal and external.
Strong verbal and written communication skills.
Quality driven with a strong attention to detail.
Ability to prioritize, multi-task and meet all assigned deadlines.
Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).

Responsibilities

Develops and motivates employees through strong communication, timely feedback, valuable coaching, and meaningful performance reviews.
Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
Conducts regular 1-on-1 sessions with each employee and regularly communicates with the team via ongoing staff meetings and/or team huddles.
Works with leadership and Human Resources to address sensitive employee performance and/or behavior issues in a timely manner.
Tracks attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
Serves as a change-agent in implementing process and/or organizational change efforts across the department.
Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
Performs other duties as assigned.