Operations Supervisor - DAYS - Portsmouth, NH

Military Spouse Corporate Career Network•Portsmouth, NH

3d•Onsite

About The Position

Here’s why we want you to consider LDRM: Tuition reimbursement program. Quarterly performance bonus up to $1,050. 401(k), health, dental and vision plans, and other insurances you can use. An Employee Assistance Plan that’s ready when you need it. Paid training and paid time off. You must live within a 90-mile radius of the National Visa Center, located in Portsmouth, New Hampshire, to be considered. Job Summary: The Operations Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned. The Operations Supervisor supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.

Requirements

Associates Degree and one (1) year of experience in visa operations support.
One (1) year of supervisory experience may be substituted for visa operations support experience.
An additional two years (2) of (similar) team management experience may be substituted for an Associates degree.
Must be able to obtain and maintain a SECRET level security clearance; otherwise, an MRPT is required.
You must live within 90 miles of Portsmouth, NH, and be a U.S. citizen.
Strong written and verbal command of the English language.
Strong administrative and organizational skills.
Basic Computer Skills.
Excellent interpersonal and communication skills.
Demonstrate a professional work ethic.
Ability to work independently and collaboratively.
Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience.

Responsibilities

Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned.
Supervises employees and the day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.
Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals).
Assists Operations Managers and Assistant Operations Managers to ensure timely delivery of all deliverables as they relate to their functional area.
Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate.
Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations.
Initiates performance reviews for employees within area of responsibility.
May interview and assess applicants and make recommendations for employee selection.
Trains new employees and conducts refresher training for current employees
Ensures that the Standard Operating Procedures for his/her area of responsibility are used, understood and kept up to date