Operations, Supervisor

Ingram Micro•Hazleton, PA

16d•$66,100 - $105,800•Onsite

About The Position

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! We are seeking a Night Shift Warehouse Operations Supervisor to lead overnight warehouse operations in a highly automated distribution environment. This role is responsible for overseeing warehouse associates, ensuring operational excellence across multiple warehouse management and automation systems, and driving safety, productivity, and inventory accuracy throughout the shift. The ideal candidate will have hands-on experience working in facilities that utilize Automated Storage and Retrieval Systems (ASRS), warehouse automation technologies, and integrated warehouse management platforms. This individual will serve as a key operational leader, troubleshooting system-related challenges, coordinating workflow across departments, and ensuring the seamless movement of materials throughout the facility.

Requirements

High School Diploma or GED required.
Minimum 5 years of warehouse, distribution, fulfillment center, or logistics experience.
Minimum 3 years of experience in warehouse operations within a highly automated environment.
Minimum 1 year of supervisory or leadership experience.
Experience working with ASRS (Automated Storage and Retrieval Systems).
Experience managing operations across multiple warehouse systems and technologies.
Strong understanding of warehouse management systems (WMS), inventory control, shipping, receiving, and fulfillment processes.
Experience troubleshooting operational and system performance issues.
Strong leadership, problem-solving, and decision-making skills.
Ability to thrive in a fast-paced, high-volume distribution environment.

Nice To Haves

Associate's or Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or a related field.
Experience with automated fulfillment, e-commerce, retail distribution, manufacturing, or large-scale logistics operations.
Exposure to robotics, conveyor systems, sortation systems, and other material handling automation technologies.
Lean, Six Sigma, or continuous improvement experience preferred.

Responsibilities

Lead and supervise night shift warehouse operations, ensuring daily productivity, quality, and service goals are achieved.
Direct the activities of warehouse associates, technicians, and support personnel in a high-volume distribution environment.
Manage receiving, storage, replenishment, order fulfillment, inventory control, and shipping activities.
Monitor workflow and labor allocation to maximize operational efficiency and throughput.
Serve as the primary escalation point for operational and system-related issues during the shift.
Oversee operations within an automated warehouse environment utilizing ASRS technology.
Monitor and coordinate activities across multiple warehouse and automation platforms, including WMS, conveyor systems, sortation equipment, robotics, and material handling technologies.
Partner with Maintenance, Engineering, IT, and Operations teams to troubleshoot equipment and system interruptions.
Ensure automated systems are operating efficiently and support continuous flow throughout the warehouse.
Identify opportunities to improve automation utilization, throughput, and operational performance.
Maintain high levels of inventory accuracy through audits, cycle counts, and inventory control procedures.
Investigate inventory discrepancies and implement corrective actions.
Ensure compliance with established warehouse processes, SOPs, and safety standards.
Monitor operational metrics and prepare shift performance reports.
Coach, mentor, and develop warehouse team members to achieve operational goals.
Conduct training, performance management, and employee development activities.
Promote a culture centered around safety, accountability, teamwork, and continuous improvement.
Ensure company policies, procedures, and regulatory requirements are consistently followed.