Operations Supervisor - Rio Vista
About The Position
F&M Bank’s Operations Supervisors are responsible for supporting the Branch Manager in achieving sales, customer experience, operations, premises, and productivity goals of the branch. This role is directly responsible for the staffing, scheduling, training and performance of bank teller duties on a daily basis. Operations Supervisors must be able to inspire their team and create an environment that keeps employees engaged and motivated to adhere to Bank policies, procedures and controls. Operations Supervisors model exemplary customer service and cross-selling of Bank products and services. Operations Supervisors maintain a positive reputation or image for the Bank in the communities we serve.
Requirements
- Successful completion of a credit history check is a condition of employment.
- Minimum of a high school diploma or equivalent.
- 3-5 years of financial services experience, to include branch operations in a supervisory role.
- Knowledge of banking institution concepts, federal/state regulations, and policy and procedures.
- Minimum of 12-month experience in new accounts, including business accounts, and loan origination.
- Demonstrated ability to use various banking core system & related PC applications including, but not limited to the following: Windows, Outlook and SilverLake.
Nice To Haves
- AA degree or higher preferred, including college-level courses in finance or accounting.
Responsibilities
- Supporting the Branch Manager in achieving sales, customer experience, operations, premises, and productivity goals of the branch.
- Staffing, scheduling, training and performance of bank teller duties on a daily basis.
- Inspiring their team and create an environment that keeps employees engaged and motivated to adhere to Bank policies, procedures and controls.
- Modeling exemplary customer service and cross-selling of Bank products and services.
- Maintaining a positive reputation or image for the Bank in the communities we serve.
- Making effective risk-based decisions.
- Problem solving, effective negotiation, making sound independent decisions, and taking initiative.
- Holding oneself and others accountable for accomplishing goals and objectives.
- Motivating and managing team performance by making the most of employees’ diverse strengths and skills.
- Supporting established methods to monitor and evaluate customer concerns, issues, and satisfaction; conveying a professional and positive attitude, energy, and commitment.
- Coaching to expectations and providing feedback to support staff development and growth.
- Supporting and developing business opportunities for the Bank.
- Leading by example, and effectively alternating between tasks and projects in response to business needs and cross-training staff to promote operational versatility.
- Devotion to operational excellence, adhering to high ethical standards and understanding key banking concepts, sales.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
