Operations Supervisor- Night Shift
About The Position
The Operations Supervisor- Night Shift will report to the Design Delivery Center Leader to contribute towards managing the daily work processes, procedures, volumes, and deadlines. This role involves monitoring departments daily, identifying and reporting on inefficiencies and successes, and ensuring compliance with OSHA standards, including maintaining safe working environments. The supervisor will be responsible for adherence to contractual SLA & OLA standards, escalating any potential deviations with appropriate documentation. Key tasks include tracking statement holds, reruns, respools, releases, and any other special instructions to ensure the correct mailing of products associated with the Production Facility. Additionally, the role involves coaching and providing performance management to a team of 20+ team members.
Requirements
- Minimum of 3 years of production leadership experience, at a supervisor or lead level with print and mail expertise.
- Experience working in a fast-paced environment requiring quick assessment and decision-making.
- Ability to manage workloads to meet contractual Service Level Agreements and OLAs.
- Dependability and openness to working a 12-hour rotating shift schedule (6 PM - 6 AM), including some weekends and holidays.
- Proficiency in using a personal computer and Microsoft Office applications, specifically Excel.
- Ability to perform basic mathematical calculations.
- Ability to stand/walk for 95% of the shift.
- Ability to bend, stoop, and lift materials between 25-50 lbs on a frequent basis.
- Proficiency in English in a business environment.
Responsibilities
- Manage daily work processes, procedures, volumes, and deadlines.
- Monitor departments daily.
- Identify and report on inefficiencies and successes.
- Ensure compliance with OSHA standards and maintain safe working environments.
- Ensure adherence to contractual SLA & OLA standards, escalating deviations with documentation.
- Track statement holds, reruns, respools, releases, and special instructions for product mailing.
- Coach and provide performance management to a team of 20+ members.
Benefits
- Health Insurance benefits starting on Day 1
- Climate controlled work environment
- Paid Vacation
- Paid Volunteer Time
- Paid Holiday Time Off
- Bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
