Operations Supervisor - 6am to 6pm - Fri, Sat & Sun

ALLEN DISTRIBUTION•Mechanicsburg, PA

15h•Onsite

About The Position

Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability. The Operations Supervisor is responsible for monitoring and ensuring operational metrics are achieved, ensuring SOP and customer work instructions are followed by the assigned department, understanding customer contract requirements, planning the workflow and labor to achieve customer expectations, meeting or exceeding shipping accuracy of 99.9%, ensuring all paperwork and data entry is completed by 9 am the next day and end of billing period by end of day, ensuring all information sent out of the department is accurate and any errors are tracked, performing cycle counts as detailed by the company or the customer and recording system entries, communicating all aspects of the operation to the Operations Manager, including weekly report space utilization/layout, and participating in daily communications with the Management Team. The role also involves following food/safety SOPs and AIB standards, reporting equipment and facility building/grounds damage and repairs, driving a culture of safety throughout the company to achieve safety goals and objectives, entering all errors and safety incidents into the Safety/Error Tracking Database, and following security policies and SOPs. Additionally, the supervisor must ensure all department’s equipment and overall appearance is maintained as defined by the company, complete the monthly facility audit, and have experience and knowledge about Food Safety or be willing to receive training in Food Safety. Management duties include setting clear goals and expectations for all direct reports, providing feedback at annual review meetings, one-on-one meetings or when necessary, properly documenting all performance issues and creating a PIP when deemed appropriate, communicating company information via pre-shift meetings, and continuously evaluating ways to improve the accuracy and efficiencies of the department (identifying at least 2 significant improvements annually). General duties include reviewing SOPs with appropriate personnel following the review schedule, seeking expertise/best practices from peers and support departments, and obtaining approval for decisions that obligate the company and following expenditure policy as outlined by the Operations Manager.

Requirements

The ability to motivate and drive a team to meet and exceed department and company goals.
The ability to build a successful relationship with the customer.
Working knowledge of warehouse operations and WMS.
Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.

Responsibilities

Manage people, materials, customer service and costs in the warehouse.
Monitor and ensure operational metrics are achieved.
Ensure SOP and customer work instructions are followed by assigned department.
Understand customer contract requirements.
Plan the workflow and labor to achieve customer expectations.
Meet or exceed shipping accuracy of 99.9%.
Ensure all paper work and data entry is completed by 9am the next day and end of billing period by end of day.
Ensure all information sent out of the department is accurate and any errors are tracked.
Perform cycle counts as detailed by the company or the customer and record system entries.
Communicate all aspects of the operation to the Operations Manager, including weekly report space utilization/layout.
Participate in daily communications with Management Team.
Follow food/safety SOPs and AIB standards.
Report equipment and facility building/grounds damage and repairs.
Drive a culture of safety throughout the company to achieve safety goals and objectives.
Enter all errors and safety incidents into Safety/Error Tracking Database.
Follow security policies and SOPs.
Ensure all department’s equipment and overall appearance is maintained as defined by the company.
Complete the monthly facility audit.
Set clear goals and expectations for all direct reports.
Provide feedback at annual review meetings, one on one meetings or when necessary.
Properly documents all performance issues and creates a PIP when deemed appropriate.
Communicate company information via pre-shift meetings.
Continuously evaluate ways to improve the accuracy and efficiencies of department (identifying at least 2 significant improvements annually).
Review SOPs with appropriate personnel following review schedule.
Seek expertise/best practices from peers and support departments (i.e. Information Systems, Human Resources, Operations Manager, etc.).
Obtain approval for decisions that obligate the company and follows expenditure policy as outlined by Operations Manager.