Supervisor Operations

First StudentTaftville, CT
Onsite

About The Position

Operations Supervisor – Norwich, CT Location: Norwich, CT Schedule: Monday – Friday Salary Range: $55,000 – $60,000 annually, based on experience and qualifications At First Student, our Operations Supervisors are a vital part of our commitment to safety, service, and operational excellence. This position plays a key leadership role in supporting daily transportation operations, ensuring service reliability, promoting safety, and supporting drivers and staff in delivering exceptional service to our customers and communities. If you thrive in a fast-paced environment, enjoy solving operational challenges, and have experience leading teams, we encourage you to apply.

Requirements

  • High school diploma or equivalent required
  • Previous supervisory or leadership experience required
  • Strong communication, coaching, and employee relations skills
  • Excellent customer service and conflict resolution abilities
  • Ability to prioritize tasks and perform effectively in a fast-paced environment
  • Strong organizational and time management skills
  • Computer proficiency, including Microsoft Office applications
  • Must possess a valid driver’s license
  • Ability to travel locally as needed to support operations
  • Subject to DOT drug testing and physical requirements where applicable

Nice To Haves

  • college coursework or degree preferred
  • 3–5 years of transportation, logistics, operations, fleet, or related management experience preferred
  • Experience working in union environments is a plus

Responsibilities

  • Assist with the day-to-day management of transportation operations
  • Support driver recruitment, onboarding, training, and retention efforts
  • Monitor route performance and assist with service delivery improvements
  • Promote and enforce company safety policies and procedures
  • Conduct driver observations, safety meetings, and coaching sessions
  • Investigate incidents, accidents, and customer concerns as required
  • Support attendance management and workforce planning activities
  • Work closely with dispatch, maintenance, and location leadership teams
  • Assist with operational reporting, documentation, and compliance requirements
  • Coordinate service recovery efforts and operational problem-solving
  • Build and maintain positive relationships with drivers, customers, and school district partners
  • Support special projects and other operational initiatives as assigned

Benefits

  • Competitive salary of $55,000 – $60,000 annually
  • Medical, Dental & Vision benefits
  • 401(k) retirement savings plan with company match eligibility
  • $10,000 Company-Paid Life Insurance
  • Company-paid disability benefits where applicable
  • Paid time off and holidays where applicable
  • Perk Spot Employee Discount Program offering savings on travel, entertainment, shopping, restaurants, electronics, cell phone plans, and more
  • Employee wellness and assistance programs
  • Tremendous career advancement opportunities across North America
  • Positive and rewarding work environment
  • Industry-leading training and development opportunities
  • Stable employment with one of North America’s largest transportation providers
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