Supervisor Operations

First Student•Taftville, CT

13h•Onsite

About The Position

Operations Supervisor – Norwich, CT Location: Norwich, CT Schedule: Monday – Friday Salary Range: $55,000 – $60,000 annually, based on experience and qualifications At First Student, our Operations Supervisors are a vital part of our commitment to safety, service, and operational excellence. This position plays a key leadership role in supporting daily transportation operations, ensuring service reliability, promoting safety, and supporting drivers and staff in delivering exceptional service to our customers and communities. If you thrive in a fast-paced environment, enjoy solving operational challenges, and have experience leading teams, we encourage you to apply.

Requirements

High school diploma or equivalent required
Previous supervisory or leadership experience required
Strong communication, coaching, and employee relations skills
Excellent customer service and conflict resolution abilities
Ability to prioritize tasks and perform effectively in a fast-paced environment
Strong organizational and time management skills
Computer proficiency, including Microsoft Office applications
Must possess a valid driver’s license
Ability to travel locally as needed to support operations
Subject to DOT drug testing and physical requirements where applicable

Nice To Haves

college coursework or degree preferred
3–5 years of transportation, logistics, operations, fleet, or related management experience preferred
Experience working in union environments is a plus

Responsibilities

Assist with the day-to-day management of transportation operations
Support driver recruitment, onboarding, training, and retention efforts
Monitor route performance and assist with service delivery improvements
Promote and enforce company safety policies and procedures
Conduct driver observations, safety meetings, and coaching sessions
Investigate incidents, accidents, and customer concerns as required
Support attendance management and workforce planning activities
Work closely with dispatch, maintenance, and location leadership teams
Assist with operational reporting, documentation, and compliance requirements
Coordinate service recovery efforts and operational problem-solving
Build and maintain positive relationships with drivers, customers, and school district partners
Support special projects and other operational initiatives as assigned

Benefits

Competitive salary of $55,000 – $60,000 annually
Medical, Dental & Vision benefits
401(k) retirement savings plan with company match eligibility
$10,000 Company-Paid Life Insurance
Company-paid disability benefits where applicable
Paid time off and holidays where applicable
Perk Spot Employee Discount Program offering savings on travel, entertainment, shopping, restaurants, electronics, cell phone plans, and more
Employee wellness and assistance programs
Tremendous career advancement opportunities across North America
Positive and rewarding work environment
Industry-leading training and development opportunities
Stable employment with one of North America’s largest transportation providers